Hutchinson Three UK - Complaint!

UK3g_2

I have been with Three since 2003 and in October 2010 I was upgraded to the One Plan. However, they offered me a HTC Wildfire, which constantly froze and went into repair three times. The latter time was the last straw. I sent it in for repair in August 2011 and they managed to loose it on their repair line.

I complained on numerous ocassions and it fell on deaf ears. I finally complained to the Executive Office, who gave me a Samsung Galaxy W in December, by which time I was totally fed up and had complained to the Ombudsman. In February, the Ombudsman made a final decision in my favour and awarded me a new phone, a letter of apology and £40 compensation.
Three relucantly agreed to this and on the same day as confirming that they would not challenge the decision, they wrote to me saying they were terminating my account ang gave me 30 days notice. I complained to the Ombudsman but he said he was powerless to do anything. Three have now terminated my account.

So watch out, if you are successful in securing a victory against Three, they will terminate your account.

The matter has got even worse! Due to the problems which I had with Three, they had given me some credit on my account. Furthermore, the £40 compensation awarded by the Ombudsman was also credited to my account. At the time my account was terminated, i told three that I wanted the credit sent to my bank account. They agreed and said the payment team would be arranging this. Three weeks later, I am now told that they will not be giving me the money as it was a credit from Three and not paid directly from my bank account. This also includes the £40 compensation awarded by the regulator! Surely this can not right. I am writing to the parent company and the press today. :mad:

buscape

Get in touch with the executive office and remind them of the ombudsmans decision and tell them to pay you the £40 by cheque. If they still don't pay, go back to the ombudsman and get them to force Three to pay up. You might struggle to get anything else out of Three though.

Sjjay

I have 6 contracts with 3 and been with them for over 10 yrs. I'm currently in dispute with them as they have lost payments I've made 3 times and credited the wrong account bringing this other acct in debt. I've since lost the phone, told them I want to cancel and they said I've to pay £317 for the remaining 10 months. I wanted an iPad contract to replace the lost phone to be told to settle the balance. I've explained many times the acct should be £20 in credit and the cheques been cashed but not applied to my account. I've now to wait till they investigate. I just want to know if I have grounds to cancel or barter for a better deal by way of compensation??? Ant advice would be great.

Buzby

A data contract (for the iPad) is not the same as a mobile SIM (which can in addition to data make voice calls and send texts). Because of this there is no comparison or similarity, so you can certainly ask but be prepared for a refusal.

As for cancelling, no - no grounds whatsoever, as !!!! ups are normal and permissible, as long as they eventually resolve them fairly.