T-Mobile and Samsung Galaxy Faulty Screen

chr15f

Hi,

I wonder if someone can please help me.

I've had a Samsung Galaxy S2 on a 18 months T-Mobile contract for 9 months now.

In the past 2 weeks in has developed a screen fault where it has a purple "smudge" on the bottom-left corner. I took it into a t-mobile shop who sent it for repair. I came back this week and they said that they couldn't fix it as it's water damaged! I phoned their customer services straight away as the phone has never been near water, they said that the water damaged was cause by body perspiration!! I never use my phone for any other purpose than a phone (e.g. logging runs/jogs) so I can't see how I caused that fault.

After emailing and numerous phone call t-mobile are still refusing to cancel my contract or fix my phone. Does anyone have any ideas if I have any rights or an approach I should take?

Many thanks

Call_of_Trouty

I remember Apple giving that crap excuse with the iphone , it was on Watchdog.

I'd have a look to see if anyone else has had the same problem , see how they resolved theirs. If no joy then I'd threaten them with small claims court.

Edit: Had a quick browse and can't find anything. Have you emailed Samsung and asked them if they 've heard of the problem ?

Call_of_Trouty

Had another browse and apparently vodafone keep giving that excuse and want £100 to fix it.
Just contact Samsung and don't mention that you've spoken to T-mobile.
If you get no joy pm me

chr15f

Thanks for the quick reply

I did contact Samsung who have ask me to send them the phone, which as I'm having no luck with t-mobile I will now do.

I have found a few posts on the internet with the same issue but no fix.

I'm reading the watchdog article on the Iphone, very interesting. Thanks

gjchester

chr15f wrote: »

I came back this week and they said that they couldn't fix it as it's water damaged! I phoned their customer services straight away as the phone has never been near water, they said that the water damaged was cause by body perspiration!! I never use my phone for any other purpose than a phone (e.g. logging runs/jogs) so I can't see how I caused that fault.

Phones have multiple stickers on them that are moisture sensative, they are usually white but go red on contact with moisture. You can probably see one when you open the handset and remove the battery.

You don't need to get them wet (ie liquid contact) to make them go red, it could be condesation from taking it from a cold area (ie winter outside) to a hot area, or somewhere where there is a lot of humidity in the air, say a kitchen during boiling something.

Water damage is explictly not covered by any warranty, as even if the phone is working after any contact (or not direct contact in you case) it's impossible to know if any firhter damage has bene done by salts. I know there are a lot of people who feel this is over used as an excuse, and they may be right, but you only need to look around on a rainy day to see that people use phones in the rain all the time and don;t think og the possible damage they are doing. You would not use a laptop in the rain but yet we think nothing of using a £500 phone when it's wet.

One being tripped my be enough to void the warranty, but then Samsung may look at the ones inside not jsut the one immediatly visable and make another decision, the problem is water that gets inside things generally isn't pure. It's sweat, rain, or cooking in origin, there are dissolved salts that can rust or corrode circuit boards or that when dried out leave traces that can cause shorts.

I hope Samsung do fix your phone but if it's classed as water damaged then you will probably won't get far, you may also want to ask for photos of the sensors and the damaged area.

Good Luck