T-mobile texts to France not being sent

Cocorico123

Hi, I have an issue with texting my friend in France and would be grateful to hear if anyone else has had a similar issue.

I have her number programmed in to my phone (an iphone 4 on t-mobile) and can receive texts from her (which the phone recognises as coming from her) but she is not receiving any texts that I send to her. I have tried replying to her texts, starting a new text from fresh and they are all showing as sent on my phone with no error messages, however she has not received any of them.
My friend has no problem receiving texts from other people in the UK.

I have spoken to T-mobile twice about this and they have re-set my account but this hasn't helped.

Has anyone else had a similar issue and how did you resolve the problem? I am going to visit her in France tomorrow and it would be really handy if I could text her!

Thanks!

NFH

Does she also have an iPhone? If so, do you have a blue or green send button when you send to her? A blue send button (and text bubble) indicates iMessage, meaning that the message does not go via SMS, but via data through Apple's servers. If she has data roaming turned off, she consequently won't receive your message. You'll have to hold down the sent message and choose "Send as text message" or go into Settings, Messages, Send As SMS = On.

Cocorico123

No, she doesn't have an iphone. The messages are showing as being sent from me as text messages (i..e. in green) but I've just checked my bill online and there is nothing showing on there to indicate they have been sent and I have not been charged for them.

I am not getting any notifications on my phone to say that they are not being sent, they just seem to be disappearing into the ether! Very frustrating and t-mobile don't seem to be able to explain why!

NFH

Does she have a French number or a UK number?

Cocorico123

It's a French mobile number. As I said before, she can text me and has no problems receiving texts from other people with UK numbers...

NFH

Cocorico123 wrote: »

It's a French mobile number. As I said before, she can text me and has no problems receiving texts from other people with UK numbers...

Are any of the other people in the UK on T-Mobile? You need to identify a common factor if there is one.

Cocorico123

I'm not sure, unfortunately I don't really have time now to look into this further as I am meeting my friend tomorrow morning and she is already en route, so the only way of finding out this information is by texting her!

Thank you for your help anyway!