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Vodafone taking the micky
My husband recieved a call today from Vodafone telling him his contract was about to expire. Just by chance they told him that he was being charged for international texts. He told them that he had never requested nor does he have a need for such a service. He was told to ring customer service. Customer service informed him that he requested this service in "July 2010" He had gone into a Vodafone shop to buy a phone he did not change or even ask about his contract. Vodafone have offered him a £40 refund for their mistake. Still waiting for a phone call from a Manager. Any advice welcome.
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Comments
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How much have the international texts cost him?0
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£5 a month by Direct Debit.0
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And he never noticed? At all?0
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Hi sherron6,
If he would like me to look into this further for him, he can email me via the address here with WRT135 FAO Heidi in the subject.
If he wants to keep track of his bills and price plan, he can register for online billing via My Account here.
Kind regards,
Heidi
Web Relations Team
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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