Corgi homeplan

sk2012

Hi,
Have you had problems with the Corgi Homeplan that includes the Boiler breakdown Cover?
Dont take out the cover as they are very unreliable!
I took out the cover and when I called them out no engineer turned up. A second call was made and I was informed that an engineer would call me the next day. I never received a call.
At the end I had to go with British Gas. However as the boiler had a faulty part they could not service it. I had to buy the part myself and get an engineer to fit it as Brit Gas were too expensive!!!
Corgi Homeplan is NOT run by Corgi. It is management by a small company based in Scotland.
I have copy and pasted the response I received from a James Duffie from Corgi for your information when I claimed compensation!
BEWARE THEY ARE A BUNCH OF COWBOYS!!! They still owe me £188 for the cost of part and labour!!


Response from James Duffie.
Thank you for your e-mail. I apologise for the delay in replying as I was on annual leave.

The refund of £79.96 was made directly by BACS transfer last week and should have reached your account by now. To clarify, this refund was a made as a gesture of goodwill and not for any other purpose.

I accept that we did not attend your property as quickly as we would have expected, however there is no part of our Terms & Conditions that state we must attend within 24 hours. The promotional leaflets we issue state that we will normally attend within 24 hours. I attach a copy of the terms and conditions for your information.

On this occasion, for reasons I am unaware of due to the length of time that has now passed, we were not able to confirm attendance of the engineer straight away despite numerous attempts by our call centre staff. I apologise for this. Having checked our telephone records, there appears to be no contact from yourself from the telephone number on our records. Indeed the first contact I have from you is the e-mail signalling your intent to cancel the policy. There appears to be no contact from yourself with my staff to ask why no-one has attended the repair.

Although I agree that we did not attend your property as quickly as both you and I would have liked and expected, I do not agree that we have broken the terms of our agreement. You made the decision to contact a third party company to attend your property to diagnose the fault, have the fault rectified and cancel the agreement with ourselves. This decision was yours and yours alone.

The information I have leads me to believe that instead of allowing us to organise an engineer to attend your property, you cancelled your agreement and asked a third party to attend. Based on this information and as no agreement was broken by CORGI HomePlan, I will not be authorising any reimbursement of costs over and above that already refunded.

I am sorry that this is not the decision you were hoping for, but based on the information I currently have I believe the decision to be correct. I would like to apologise for the inconvenience caused during this matter.

If there is anything further we can do for you, please do not hesitate to contact us.

Kind Regards

James Duffie
Operations Manager

ihateyes

im glad you found out......
these guys dont have a scoobie......

they use the corgi name to fool people into thinking they are corgi which is misleading....

they used Corgi.... before getting permission..... and subsequently had their site shut down til they came to a financial agreement with corgi.

last year British Gas had an injunction against them preventing them mailing customers as they then called their plan Corgi Homecare....

so to put it straight for professionals to use either Corgi and Homecare which is trademarked without permission surely has to set alarm bells ringing..... what else are they up to?

sandyj19

Hi, we are having a nightmare with Corgi. We were paying for British Gas homecare plan but when a letter arrived from Corgi stating they were cheaper and exactly the same cover as British Gas, we decided to change suppliers.

In the last week, 4 engineers have been out, replaced 2 parts and do not know what the fault is. The boiler is making a knocking sound when the hotwater is on. On different days, two engineers telephoned someone and said 'can you hear that, its a baxi boiler - never heard that before'.

Engineer report is now saying scale in system but when we had a telephone call yesterday we were told it was sludge. Corgi said they will not look at the boiler now and it needs flusing. We had the boiler flushed last year by British Gas.

Corgi now won't look at our boiler because of this so called sludge as its not covered by their terms and conditions!!!!

Do not know what to do!! We have sent an email complaining about the situation as they will not discuss it over the phone with us.

Thanks for reading!!!

ihateyes

sandyj19 wrote: »

Hi, we are having a nightmare with Corgi. We were paying for British Gas homecare plan but when a letter arrived from Corgi stating they were cheaper and exactly the same cover as British Gas, we decided to change suppliers.

In the last week, 4 engineers have been out, replaced 2 parts and do not know what the fault is. The boiler is making a knocking sound when the hotwater is on. On different days, two engineers telephoned someone and said 'can you hear that, its a baxi boiler - never heard that before'.

Engineer report is now saying scale in system but when we had a telephone call yesterday we were told it was sludge. Corgi said they will not look at the boiler now and it needs flusing. We had the boiler flushed last year by British Gas.

Corgi now won't look at our boiler because of this so called sludge as its not covered by their terms and conditions!!!!

Do not know what to do!! We have sent an email complaining about the situation as they will not discuss it over the phone with us.

Thanks for reading!!!

did you ring BG to cancel.im sure they wouldve tried to talk you into staying.

The fact you paid an overpriced P/flush with BG, they give a lifetime guarantee on the powerflush provided you maintain the agreement.

firstly get an Independent to come verify the diagnosis. if they say no then you have a great arguement.

remember these engrs dont work for Corgi they are subbies.

sandyj19

Thank you so much for your reply:)

Unfortunately, we did cancel the agreement with BG and they did ask us to stay but the deal from Corgi seemed so attractive:(
I have phoned BG to ask if we do return to them would they continue with the Powerflush agreement. Advisor told me that was not possible but she rang me last night to see if I had decided to rejoin them. I was out when she phoned, so she is ringing me back on Monday.

Latest update from Corgi, one of their managers spoke to my husband today, he was extremely obnoxious and kept using technical terms. He said he has listened to a recording of the conversation my husband had when we took out the policy in January and the facts in my email about the advisor said he would make a note on our file about coming over from BG and having a well serviced boiler and they would match the powerflush guarantee as lies. He ended the phonecall telling my husband if we want to cancel we have to pay an admin fee and some of the call out charges £140. Which is more or less the same as they monthly installments we have to pay until our 12 months is up. We are well and truly stuck. I don't believe they have a recording of the telephone call, but I will never know!! Also, when the engineer spoke to me about not coming back to fix our boiler he told me to get it flushed. The manager said an engineer of theirs would never say this as they don't do flushes! Feel like they have us down as liars!!!

ihateyes

sandyj19 wrote: »

Thank you so much for your reply:)

Unfortunately, we did cancel the agreement with BG and they did ask us to stay but the deal from Corgi seemed so attractive:(
I have phoned BG to ask if we do return to them would they continue with the Powerflush agreement. Advisor told me that was not possible but she rang me last night to see if I had decided to rejoin them. I was out when she phoned, so she is ringing me back on Monday.

Latest update from Corgi, one of their managers spoke to my husband today, he was extremely obnoxious and kept using technical terms. He said he has listened to a recording of the conversation my husband had when we took out the policy in January and the facts in my email about the advisor said he would make a note on our file about coming over from BG and having a well serviced boiler and they would match the powerflush guarantee as lies. He ended the phonecall telling my husband if we want to cancel we have to pay an admin fee and some of the call out charges £140. Which is more or less the same as they monthly installments we have to pay until our 12 months is up. We are well and truly stuck. I don't believe they have a recording of the telephone call, but I will never know!! Also, when the engineer spoke to me about not coming back to fix our boiler he told me to get it flushed. The manager said an engineer of theirs would never say this as they don't do flushes! Feel like they have us down as liars!!!

ok so when you had the flush done did you have a magna booster or magna clean filter fitted as well??? very helpful if you did.

get an independent to come out, an give you a written report on diagnosis.

if scale if not the problem, cancel the ddeb, send a written cancellation letter, with a copy of the independent engrs
report showing corgi misdiagnosed the problem. tell them as a result you will be not paying any cancellations fee as per report corgi breached their contract when the refused to fix your boiler. the failed to investigate the fault fully.

also id ask for recompense of the ind engrs visit.

willywake

sk2012 wrote: »

Hi,
Have you had problems with the Corgi Homeplan that includes the Boiler breakdown Cover?
Dont take out the cover as they are very unreliable!
I took out the cover and when I called them out no engineer turned up. A second call was made and I was informed that an engineer would call me the next day. I never received a call.
At the end I had to go with British Gas. However as the boiler had a faulty part they could not service it. I had to buy the part myself and get an engineer to fit it as Brit Gas were too expensive!!!
Corgi Homeplan is NOT run by Corgi. It is management by a small company based in Scotland.
I have copy and pasted the response I received from a James Duffie from Corgi for your information when I claimed compensation!
BEWARE THEY ARE A BUNCH OF COWBOYS!!! They still owe me £188 for the cost of part and labour!!


Response from James Duffie.
Thank you for your e-mail. I apologise for the delay in replying as I was on annual leave.

The refund of £79.96 was made directly by BACS transfer last week and should have reached your account by now. To clarify, this refund was a made as a gesture of goodwill and not for any other purpose.

I accept that we did not attend your property as quickly as we would have expected, however there is no part of our Terms & Conditions that state we must attend within 24 hours. The promotional leaflets we issue state that we will normally attend within 24 hours. I attach a copy of the terms and conditions for your information.

On this occasion, for reasons I am unaware of due to the length of time that has now passed, we were not able to confirm attendance of the engineer straight away despite numerous attempts by our call centre staff. I apologise for this. Having checked our telephone records, there appears to be no contact from yourself from the telephone number on our records. Indeed the first contact I have from you is the e-mail signalling your intent to cancel the policy. There appears to be no contact from yourself with my staff to ask why no-one has attended the repair.

Although I agree that we did not attend your property as quickly as both you and I would have liked and expected, I do not agree that we have broken the terms of our agreement. You made the decision to contact a third party company to attend your property to diagnose the fault, have the fault rectified and cancel the agreement with ourselves. This decision was yours and yours alone.

The information I have leads me to believe that instead of allowing us to organise an engineer to attend your property, you cancelled your agreement and asked a third party to attend. Based on this information and as no agreement was broken by CORGI HomePlan, I will not be authorising any reimbursement of costs over and above that already refunded.

I am sorry that this is not the decision you were hoping for, but based on the information I currently have I believe the decision to be correct. I would like to apologise for the inconvenience caused during this matter.

If there is anything further we can do for you, please do not hesitate to contact us.

Kind Regards

James Duffie
Operations Manager

willywake

reported fault corgi sent engineer who suspected pump but told us without removing pump it was down to sludge and not covered by plan after protesting to corgi they sent a second engineer who seemed only interested in taking water samples but told us it was heat exchanger in boiler as he had found debris in water and corgi have said this is not covered so corgi have left me without heating for three days we have now called in a local plumber to find fault.not worth having corgi plan

southcoastrgi

with regard to your first post so you repost someone elses quote with no comments from yourself to what end ??

your second post, neither corgi nor BG will repair a poorly maintained system, why should they ?

you have breakdown cover not a maintainence contract

willywake

who said that system is. or not in poor condition my understanding is that corgi only take on new systems it was serviced by there engineer last year

southcoastrgi

as i've said none of the breakdown plans (that i am aware of) will cover scale or sludge, both of which will happen if the system is not maintained, there is no reason why the water in a heating system should be anything other than clear, you could have a contract with BG for years & your boiler could fail from sludge & they won't cover that, none of the companies will powerflush your system either at the beginning of the contract or along the lenght of it without charging you, you may get a yearly service but the onus is on you to maintain your heating system, the boiler maybe cleaned on the service but the inside of the system is down to you to maintain & if you don't & something fails due to that, you aren't covered