Vodafone mobile billing problem

stinger1900

[FONT=&quot]My wife has a contract phone with Vodafone which has the usual free minutes and txt etc. she does not use the mobile internet at all. The problem we have been having for quite a number of months now is that Vodafone is applying an 83p charge at midnight on most nights of the month. We found this out when one of our direct debits nearly doubled. We called their call centre and received an apology and a credit and this has gone on for quite a few months. After the 3rd month of this happening we asked vodafone to Barr all internet on the phone which worked for a couple of months, however the charges started to reappear again. we have subsequently cancelled the direct debit and elected to pay our bills manually each month as the bill is never correct and we always have to get a credit. We are now at a stage where my wife wants to ditch vodafone. The contract is due to expire in December and was originally for two years, is there any way we can get out of the contract without any extra cost?

Any help would be appreciated
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grumbler

stinger1900 wrote: »

[FONT=&quot]...is there any way we can get out of the contract without any extra cost?[/FONT]

I don't think so. Disable mobile data in your handset and ask Vodafone again to disable internet on their side.

stinger1900

thanks for the reply.

We took the phone into the shop and they disabled all internet on the phone and they confirmed that it had been disabled on the network. yet the charges still appeared on the bills:(

grumbler

You may have changed this accidentally.
Regardless, billing errors are not a legitimate reason for cancelling if they take steps to rectify the errors.

Vodafone

Hi stinger1900,

If the data has been disabled on the handset and on your account, you shouldn't be receiving these charges.

I will be happy to look into this for you. You can email me directly via the address here with WRT135 FAO Heidi in the subject.

If you could also include a link to your post and a contact number, I will get in touch.

Many thanks,

Heidi
Web Relations Team
Vodafone UK