Talk Talk add cancellation charge. Is this correct?

macman

You need to reject the increase before you give notice. If they have offered to waive the increase, then you have no detrimental change to your contract, and therefore an ETC would be chargeable if you leave while still in minimum term.

DaphneDaphne

I am real too!
Like many other clients of Talk Talk who have been deceived and treated like a piece of their residual.... I paid a broadband package and the installation fee to their company. The only day avaialble for the installation was 2 weeks after I did the payment. Showing great customer service they kept nagging me on texting on my mob phone everyday reminding me that I had to be home for that day as an engineer was coming to do the installation.
And you know what???!!!!! Only 12 hrs before the installation was taking place I get a text from their company "Good News! It isn`t neccessary for an engineer to visit your premise to set up your new line. So the visit that was scheduled for 30/04/2012 will not take place. You can set up your router and start enjoying your new phone and broadband service from Monday afternoon. Please do not reply to this message."
Why on hell do you need to charge me an installation fee when Your Company is not bothering to come and serve me for what I am being charged???????
I have spent more than 20 pounds calling them from my mob phone as they were passing my phone call from one department to another. And do you know what one of their employees of the New Line Department told me after receiving my phone call????? "Why are you calling here?" like she was too bothered to take my phone call. Instead of welcoming their customers with "How can I help you?"

I just want to find a way how to sue them. This is outrageous. What should I expect from them after few months???

macman

You've got this entirely wrong. TT don't do 'installs'. Any physical work on the line is done by BT Openreach. In your case, the line required reactivation? This work is usually done at the exchange or street cabinet, but it is still necessary for you to to be at home on the day in case there are any problems and access to the master socket is required. The install fee (which could have been avoided if you'd signed up online) is for the work done at the exchange or cabinet-not for coming round and plugging in your router (the broadband is 'self install')!
And 2 weeks wait for a reconnection or a new line is extremely fast-the normal OR timescale is 3-4 weeks, so I really don't understand why you are complaining.

bod1467

See the other thread I responded to. Stop spamming this board please Daphne.

TalkTalk

HI All,

If any customers do wish to disute the line rental increase this does have to be done in writing and prior to taking any actions to move your service. if you just decide to move without notifying TT then any cancellation fees are automatically applied.

If you wish to discuss this feel free to contact the Retentions department or Tweet us @TalkTalkCare

Regards

TalkTalk Online Community Department

victoriasecret

We also have had our broadband increased to £25/mnth. We emailed TT to say the almost 25% increase was too much for us too pay and requested our MAC code. We got no reply by email so phoned with the same info. We got our MAC code sent changed supplier and have just received a bill for £170.02 fromTT for breaking contract! They allege we agreed a contract by phone in Oct last year this is untrue and the call was cut off half way through! We have had a rolling contract with them and previously Tiscali for many, many years! We would not lock ourselves in for 18mnths for £30 which is what the offer was!!

bod1467

I hope you have cancelled your direct debit? Stops them automatically taking the money - far easier to separately pay them what is really owed than try to claim back money they have swiped out of your account.

NEH

victoriasecret wrote: »

We also have had our broadband increased to £25/mnth. We emailed TT to say the almost 25% increase was too much for us too pay and requested our MAC code. We got no reply by email so phoned with the same info. We got our MAC code sent changed supplier and have just received a bill for £170.02 fromTT for breaking contract! They allege we agreed a contract by phone in Oct last year this is untrue and the call was cut off half way through! We have had a rolling contract with them and previously Tiscali for many, many years! We would not lock ourselves in for 18mnths for £30 which is what the offer was!!

Apparently it's one of their tactics to allege that you renewed the contract. They've been targeting my mother. We cancelled the direct debit once the account was all correct but they're still coming after her for the cancellation charge. I've advised her to ring OFCOM as it doesn't even seem to matter if you have the name of the person you've agreed terms with...

They're really are blood hounds....