Just been scammed on Ebay.

Darkness12

pearl123 wrote: »

Ebay should put up some bold information that they don't cover vouchers. Maybe even a pop up when you log in.
It's really unfortuate that you did not know that vouchers were not covered. Very sorry that you've been caught out.
However, I would say that if a deal is too good to be true - it usually is.

The exact words of my mum!

theonlywayisup

Darkness12 wrote: »

I have opened cases with eBay and Paypal. I have phoned both companies but it is the same answer "unfortunately....because it's an e-voucher etc etc"

The Paypal case got closed down straight away.

The guy knew exactly what he was doing.

Unfortunately opening cases on both will result in at least one case beng closed if not, both.

You need to try and get the eBay case reinstated. Do not mention it was an evoucher, but explain that under their new buyer protection, you understood you were covered for a voucher. Try and keep calm and be persistent.

You have to be clear OP, it's an eBay case NOT a PayPal case and you need to be slightly uneconomical with the evoucher facts. Don't lie, but answer only what you are asked.

Panic gets you nowhere.

porto_bello

As suggested before, the only way to recover from this is via your credit card company. Though paypal operate outside of the banking regulations and can impose their own decisions, a credit card company can in turn overide paypal, retrieving your funds - that's if the small print on your credit card covers this kind of thing. Becuase the amount is over £100, this might actually work in your favour.

Some years ago, I bought an expensive Canadian book, from a Canadian seller on eBay, whiich turned out to be not new as claimed, but looking as though it had been left out in all weathers for several months. The seller's response to my email was "swim the Atlantic and come sue me!"

At that time, eBay/paypal wasn't up to speed with buyer protection and just shrugged their shoulders. However, I exploned the situation to my card company, wrote a letter, attached the photographs of the book, the seller's emails and the non-matching listing and within days, my card was refunded. Paypal merely passed on the pain to the seller, who was less than happy!

(PS I note theonlywayisup suggests a different, easier solution. Try this frst, which hopefully work without the hassle of involving the card company)

Darkness12

theonlywayisup wrote: »

Unfortunately opening cases on both will result in at least one case beng closed if not, both.

You need to try and get the eBay case reinstated. Do not mention it was an evoucher, but explain that under their new buyer protection, you understood you were covered for a voucher. Try and keep calm and be persistent.

You have to be clear OP, it's an eBay case NOT a PayPal case and you need to be slightly uneconomical with the evoucher facts. Don't lie, but answer only what you are asked.

Panic gets you nowhere.

Although the listing has since been withdrawn, from recollection in the actual listing (despite there being the usual postage and delivery option), it did say voucher code will be emailed

theonlywayisup

porto_bello wrote: »

As suggested before, the only way to recover from this is via your credit card company. Though paypal operate outside of the banking regulations and can impose their own decisions, a credit card company can in turn overide paypal, retrieving your funds - that's if the small print on your credit card covers this kind of thing. Becuase the amount is over £100, this might actually work in your favour.

Some years ago, I bought an expensive Canadian book, from a Canadian seller on eBay, whiich turned out to be not new as claimed, but looking as though it had been left out in all weathers for several months. The seller's response to my email was "swim the Atlantic and come sue me!"

At that time, eBay/paypal wasn't up to speed with buyer protection and just shrugged their shoulders. However, I exploned the situation to my card company, wrote a letter, attached the photographs of the book, the seller's emails and the non-matching listing and within days, my card was refunded. Paypal merely passed on the pain to the seller, who was less than happy!

The only other change in the years has been that some CC companies relinquish their responsibilities, as technically, paying by Paypal is using a 'third party', so the purchase is not direct from the CC.

However OP, this is sound advice also and I know I would leave no stone unturned.

You may need to be persistent with eBay AND your CC.

Darkness12

porto_bello wrote: »

As suggested before, the only way to recover from this is via your credit card company. Though paypal operate outside of the banking regulations and can impose their own decisions, a credit card company can in turn overide paypal, retrieving your funds - that's if the small print on your credit card covers this kind of thing. Becuase the amount is over £100, this might actually work in your favour.

Some years ago, I bought an expensive Canadian book, from a Canadian seller on eBay, whiich turned out to be not new as claimed, but looking as though it had been left out in all weathers for several months. The seller's response to my email was "swim the Atlantic and come sue me!"

At that time, eBay/paypal wasn't up to speed with buyer protection and just shrugged their shoulders. However, I exploned the situation to my card company, wrote a letter, attached the photographs of the book, the seller's emails and the non-matching listing and within days, my card was refunded. Paypal merely passed on the pain to the seller, who was less than happy!

(PS I note theonlywayisup suggests a different, easier solution. Try this frst, which hopefully work without the hassle of involving the card company)

Thanks for your reply.

pinkshoes

As it was a new user, I'm quite sure that Paypal will hold onto the money for 21 days or until +ve feedback is received, so could you not phone paypal and point out it's a scammer, and plead with them to reverse the payment?