Is Noddle broken for everyone or it is just me?

SnowTiger

Is Noddle broken for everyone or it is just me?

Virtually all I get when I log in is this:

We’re very sorry but we’ve been unable to retrieve your credit report. Please email us at contact@noddle.co.uk so that we can investigate this issue for you.

I think my latest report is due today, so perhaps that has something to do with the glitch. I'll email them later if the problem persists.

fermi

Same here, and my last update was on 17th March.

Meaning I should have it updated again in the next few days with a bit of luck.

If noddle are scheduling a lot of the updates together, which would make sense from their point of view, then I suspect/hope this is just temporary due to that process.

Noddle has been very good so far for me, but not completely glitch free.

SnowTiger

fermi wrote: »

Same here, and my last update was on 17th March.

All seems to be back to normal now, and it's been updated with the previous month's details.

Very useful service and free too, which I like.

fermi

SnowTiger wrote: »

All seems to be back to normal now, and it's been updated with the previous month's details.

Very useful service and free too, which I like.

Same here.

DCFC79

Twice ive had the same error as the OP, might give it another shot

Cell

All OK for me.

fermi

1st time I've had it.

Suspect it was just bad luck to be checking at the time they were doing updates?

Dandydon83

I've paid off credit cards about 3 weeks ago but Noddle says it was last updated in February! When will this change or is there a problem with my account?

SnowTiger

Dandydon83 wrote: »

I've paid off credit cards about 3 weeks ago but Noddle says it was last updated in February! When will this change or is there a problem with my account?

Noddle updates once a month. Usually around the 16th for me - I don't know if it's the same for everyone.

And, of course, some creditors may only send off updates to its parent, Call Credit, once a month. So what you see on Noddle could easily be two months old. Perhaps older.

My Noddle account shows that I have outstanding credit of about £2,500. I don't: it's all paid off. But it takes the system a while to catch up with reality.

Cell

It updates once a month, but crucially it only updates a month after you access it. So if in your first month you access it on the 10th of the month then it will update on the 10th of the next month.

However if you forget to access it for a couple of weeks then when you look on the 24th you'll get a new report, but the next new report won't be until the 24th of the next month.

If that makes sense?

cos_2

Not too sure when they calculate a new report. My first was 23rd January. My latest, 28th March. I didn't keep a note of the Feb one Seems to have drifted out a little?