PPI Claim with Citi and Welcome Finance

Belfastfemale1975

Just wanting a bit of advice really. I have just started claiming PPI from Welcome Finance and Citi Financial

I sent a letter to Welcome Finance requesting a copy of my loan agreement etc as I had no documents - I enclosed the £1.00 fee. They sent a letter back to say they no longer hold a copy of the loan agreement as this was closed 6/11/2002 but would send a copy of the statement which they have.

On my statement it states the amount of the loan (£10,000) + dispursal of fees (£1,315.00) + Insurance Premiums advanced (£2,779.27) making a total of £14,094.27. I was assuming that the insurance premiums advanced relates to PPI?? When I phoned Welcome they basically told me this was not the case and anyhow I could not do anything about it because it was closed in 2002.

I am just wondering if anyone else has had dealings like this with them. Should I SAR them or unfortunately are they right???

Second one with Citi is starting to get tricky already. I sent them the same letter with the £1.00 fee but had heard nothing back. Phoned them on Friday (after about 7 attempts to get through to the right department) and they were asking me a lot of security questions and because I failed to give the telephone number I had at the address (I have not lived there for 7 years so cannot remember) they refused to speak to me further....

Think this is going to be a long road ahead :-(

Any advice/help would be greatly appreciated.

Thanks
Michele

[Deleted User]

Belfastfemale1975 wrote: »

anyhow I could not do anything about it because it was closed in 2002.

Without any supporting paperwork it's going to be very difficult to progress this further because it's ten years since the loan ended.

You could send them a SAR letter and see what comes back

https://forums.moneysavingexpert.com/discussion/1475553

It'll cost £10, but whether it's worth it is your call.

amersall

I could not do anything about it because it was closed in 2002.

There is no one to claim from here due to the year.

Belfastfemale1975

Oh dear - not looking good for me then...I thought I read posts about ppl claiming that far back??