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PPI Claim with Citi and Welcome Finance
Belfastfemale1975
Posts: 2 Newbie
Just wanting a bit of advice really. I have just started claiming PPI from Welcome Finance and Citi Financial
I sent a letter to Welcome Finance requesting a copy of my loan agreement etc as I had no documents - I enclosed the £1.00 fee. They sent a letter back to say they no longer hold a copy of the loan agreement as this was closed 6/11/2002 but would send a copy of the statement which they have.
On my statement it states the amount of the loan (£10,000) + dispursal of fees (£1,315.00) + Insurance Premiums advanced (£2,779.27) making a total of £14,094.27. I was assuming that the insurance premiums advanced relates to PPI?? When I phoned Welcome they basically told me this was not the case and anyhow I could not do anything about it because it was closed in 2002.
I am just wondering if anyone else has had dealings like this with them. Should I SAR them or unfortunately are they right???
Second one with Citi is starting to get tricky already. I sent them the same letter with the £1.00 fee but had heard nothing back. Phoned them on Friday (after about 7 attempts to get through to the right department) and they were asking me a lot of security questions and because I failed to give the telephone number I had at the address (I have not lived there for 7 years so cannot remember) they refused to speak to me further....
Think this is going to be a long road ahead :-(
Any advice/help would be greatly appreciated.
Thanks
Michele
I sent a letter to Welcome Finance requesting a copy of my loan agreement etc as I had no documents - I enclosed the £1.00 fee. They sent a letter back to say they no longer hold a copy of the loan agreement as this was closed 6/11/2002 but would send a copy of the statement which they have.
On my statement it states the amount of the loan (£10,000) + dispursal of fees (£1,315.00) + Insurance Premiums advanced (£2,779.27) making a total of £14,094.27. I was assuming that the insurance premiums advanced relates to PPI?? When I phoned Welcome they basically told me this was not the case and anyhow I could not do anything about it because it was closed in 2002.
I am just wondering if anyone else has had dealings like this with them. Should I SAR them or unfortunately are they right???
Second one with Citi is starting to get tricky already. I sent them the same letter with the £1.00 fee but had heard nothing back. Phoned them on Friday (after about 7 attempts to get through to the right department) and they were asking me a lot of security questions and because I failed to give the telephone number I had at the address (I have not lived there for 7 years so cannot remember) they refused to speak to me further....
Think this is going to be a long road ahead :-(
Any advice/help would be greatly appreciated.
Thanks
Michele
0
Comments
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Without any supporting paperwork it's going to be very difficult to progress this further because it's ten years since the loan ended.Belfastfemale1975 wrote: »anyhow I could not do anything about it because it was closed in 2002.
You could send them a SAR letter and see what comes back
https://forums.moneysavingexpert.com/discussion/1475553
It'll cost £10, but whether it's worth it is your call.0 -
I could not do anything about it because it was closed in 2002.
There is no one to claim from here due to the year.0 -
Oh dear - not looking good for me then...I thought I read posts about ppl claiming that far back??0
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