Internet Explorer hijacked, history shows sites not visited

AndyPreston_2

Sorry to be a pain (and taking up more of your time), but no, I'm not familiar with the recovery console...

Thanks, Andy

waddler_8

It's no problem - any questions or problems just ask.

Reboot your computer

1. Before Windows loads, you should be prompted to choose which Operating System to start
2. Use the arrow keys to select Microsoft Windows Recovery Console
3. You must enter which Windows installation to log onto. Type 1 and press enter.
4. Press enter if prompted to enter the administrator password (enter the admin password first if you have set one).
5. At the C:\Windows prompt, type the following, and press Enter:

chkdsk c: /r

(note the spaces between chkdsk & c: & the space between c: & /r)

Wait for chkdsk to complete - it could take some time.

When finished, at the next prompt type the following, and press Enter:

Exit

Restart the PC.

Re-run combofix as before. Don't forget to disable AVG.

AndyPreston_2

Will do. As this will take some time I'll probably not post again until tomorrow.

Thanks again, Andy

waddler_8

No problem.

AndyPreston_2

Oh, the joys of computers...

As I'm using a USB keyboard, which runs through Windows, I can't use the arrow keys to get into the recovery console. I'll see if I can borrow an older style keyboard from work and try again tonight. Ho hum...

waddler_8

If not, run it from within windows - it'll then do it at next boot.

http://support.microsoft.com/kb/315265

Scroll down to:

How to run Chkdsk from My Computer or from Windows Explorer

Ensure both Automatically fix file system errors andScan for and attempt recovery of bad sectors are checked.

AndyPreston_2

You're a star! Was just going to throw computer out of the window as it doesn't have the older kind of keyboard port.

I've started the CHKDSK scan (posting this from the wife's iPad) and will run Combofix next.

It's taking a while but hopefully I can update here later this evening.

Thanks again!

waddler_8

No problem.

It will take a while - let me know if you have any further problems with combofix.

AndyPreston_2

Hi, well I have run CHKDSK and that seems to have finished ok. I disabled AVG and ran Combofix again. The same thing happened - it got through the 50 stages of the Autoscan, then flashed up "deleting files" for about a second before the system rebooted. On opening my user profile I have again got a message that the system has recovered from a serious error.

Still no Combofix.txt file on C drive.

I really appreciate your help, look forward to hearing from you. Thanks, Andy

waddler_8

Reboot, tap f8 and go into safe mode. Then run combofix as before - let me know if it still crashes as it's deleting files.

As before, ensure AVG isn't running.