No Sky viewing card

pinkcloud

Since we bought a digibox with viewing card and dish installation from Sky three years ago, I have been grappling with them on their expensive phone lines as it does not provide the promised ITV1, Channel 4 and TCM channels.

We found the engineer had bunked off when we asked him to tune in these channels and the problem is the missing Sky viewing card.

Sky is really the most awful company to deal with and after holding on for over 30 minutes at a time on their phone lines as soon as we say we don’t have a contract just the installation they are either unwilling or unable to help.

Having spent over £100 in phone calls, together with a great deal of stress, I would be grateful if anyone could please tell me how to get these channels.

pinkcloud

robnye

have you tried speaking to trading standards?
do you have any paperwork?

[Deleted User]

Hi,

you should be able to get ITV channels, try this,

Press Services > 4 > 4

Input frequency, then use up/down left/right arrows.

Carlton (London)/LWT
Carlton (Central)
HTV Wales
HTV (West)
Carlton (West Country)
Frequency 10832
Polarisation H
Symbol Rate 22
FEC 5/6

Anglia
Border (England)
Border (Scotland)
Meridian
Tyne-Tees TV
Yorkshire
Frequency 10891
Polarisation H
Symbol Rate 22
FEC 5/6 Channel

Grampian
Scottish TV
UTV (Ulster)
Granada
Frequency 10906
Polarisation V
Symbol Rate 22
FEC 5/6

I think channel 4 is encrypted, not sure about TCM.

penrhyn

I'm assuming that you bought Freesat from Sky(http://www.freesatfromsky.co.uk/?pID=3), for that to work you need a viewing card, which I think costs £20 as a one off cost, did the engineer take it away with him?
Turner Classic movies are not part of the freesat package, you should get Channel 4 movies.

Freephone 0800 051 2595

wakandem

Sky & the whole murdoc empire encompasses all that is wrong with capitalism. just ask the poor guys on virgin media. Sky complain about the BBC getting tax money which is apparently unfair to them. If however they got off their complaining butts and realised that if they made some effort and also some decent progs they wouldn't need to try and bully other companies in the same markets. We do not have cable in the area nor freeview - not even channel 5 . I haven't got sky and I do not feel like i am missing out. It is however a wonder of modern technology that we have Broadband out here albeit 512k.

pinkcloud

Hi Robnye

Thanks. Trading Standards said it was something I should pursue with Sky.
I have no paperwork except installation flimsy.

I was hoping someone who'd experienced this could tell me how to resolve it without more expense and difficulty which has been very wearing.

pinkcloud

pinkcloud

Hi penrhyn

No it was just before Freesat and was a one off purchase of a box, dish and Sky viewing card which Sky told me is not the same as a Freesat card.

pinkcloud

pinkcloud

Hi frugalmacdugal

Thanks, I'll try that.

We did have TCM at one point but disappeared after engineer's visit.

pinkcloud

pinkcloud

Hi wakandem

We cannot get Freeview, cable or channel 5 which is why we resorted to the digibox, viewing card and dish package.

We did not buy the Sky service (i.e. no Sky contract) and the problem seems to be that as it was a one off purchase nobody want's to know.

pinkcloud

[Deleted User]

pinkcloud wrote:

Hi frugalmacdugal

Thanks, I'll try that.

We did have TCM at one point but disappeared after engineer's visit.

pinkcloud

Hi, again,

if you do get the ITV channels loaded, then depending where you live you should get a regional channel on 103, but to watch any of the other regional channels you will have to

>services> 6> and choose.

For film channels you should be able to get Film4 - 315, Zone Horror - 321, Movies4Men2 - 327.

Good luck

pinkcloud

Hi

Thanks for all of your help with this. I said in a PM to you that I could not do what you suggested before with the frequencies etc.

I have looked at 103 mentioned in your last post and was surprised that it does allow me to look at ITV1 without asking for the Sky Viewing card but says it is ITV1 Central W and I've no idea where that is? We live in the Surrey/London area.

pinkcloud