CarGiant Help

JayP

Also posted this in the Consumer Rights sub forum as I do not know which to post this in. Sorry if this isn't allowed :S

Hello,

I recently bought a car (Hyundai Coupe 2.0L) from CarGiant (less than 2 weeks) I test drove it and all was fine and was completely happy with the purchase, until I got to the motorway. The car did not seem like it had enough power to be fit for the motorway and was struggling to accelerate. I then started to hear a slight rattling noise from the engine when close to a wall or in a tight spot, but would disappear when accelerating. The car also seemed a little jumpy when changing from 1st to 2nd gear and the fuel consumption was very bad. Only returned less than 250 miles per full tank (55 litres), cruising on the motorway. I took it back to them on Wednesday and explained the faults, they said they would take it and repair it. They did not offer me a courtesy car. The following day, I received a call from them stating that the car needed a new fuel filter and air filter and that it would be fitted and should be road tested later. I then received another call saying that the car needed a new fuel pump and had to be ordered. I went into the dealership today, only to be told that the fuel pump will not be arriving until Tuesday and there's no courtesy cars available.

Now I'm not very happy, as I've been sold a faulty car and have to wait until Tuesday for them to repair it... without being offered a courtesy car. Which leaves me with no car over the weekend causing great inconvenience to me.

I had also been lied to, as CarGiant told me when buying the car, that they do not transfer manufacturer's warranties over. Being told this, I purchased a 3 year warranty from AA via CarGiant for £799. Later, I contacted Hyundai and was told that manufacturer's warranties from them can indeed be transferred. Being told that, I immediately cancelled the AA warranty I had taken out.

The car is currently owned by BlackHorse as I have taken out a hire-purchase agreement. But I plan to withdraw from that to avoid paying the disgusting interest.


I am not happy with their service at all and would like to know if I'm able to reject the car and be entitled to a full refund.

Any help would be great.

Thanks in advance,
Jay.

worried_jim

I would expect to get about 25mpg from your car, how much did you actually work it out to be and what were you expecting to get for each gallon?
When you signed the agreement did you not see how much "disgusting interest" was to be paid and did you not ask or work out the total amount payable?
CarGiant and the like are designed to sell you products and services, you are a perfect customer as you have ticked the three boxes,
car
warranty (almost certainly worthless)
Finance
You could have bought all three products separately and saved a bundle of dosh-
car- private sale
warranty- direct from AA or RAC
Finance- rates as low as 6.9% from high street lenders.
You have been sold to and said yes. Good choice of car though, very nice.

s_b

worried_jim wrote: »

I would expect to get about 25mpg from your car, how much did you actually work it out to be and what were you expecting to get for each gallon?
When you signed the agreement did you not see how much "disgusting interest" was to be paid and did you not ask or work out the total amount payable?
CarGiant and the like are designed to sell you products and services, you are a perfect customer as you have ticked the three boxes,
car
warranty (almost certainly worthless)
Finance
You could have bought all three products separately and saved a bundle of dosh-
car- private sale
warranty- direct from AA or RAC
Finance- rates as low as 6.9% from high street lenders.
You have been sold to and said yes. Good choice of car though, very nice.

i agreed with you totally until i read this line
have you been in one
overated pap
with a horrible engine
wheels made of balsa wood
and an interior from 1977

atrixblue.-MFR-.

the coupe is not a favourable car for most as it is a gas guzzler.

youll be lucky to hit 45MPG on long motorway run in one of those.

H tronic? or 5spd manual. porche design gearbox has a tendancy to sound whiney but their just like that and is normal.

scotsbob

JayP wrote: »

The car is currently owned by BlackHorse as I have taken out a hire-purchase agreement. But I plan to withdraw from that to avoid paying the disgusting interest.

Then you need to act very swiftly, all financial services and products allow a cooling off period ( The Consumer Credit Directive ) but you have to do so within 14 days.

JayP

worried_jim wrote: »

I would expect to get about 25mpg from your car, how much did you actually work it out to be and what were you expecting to get for each gallon?
When you signed the agreement did you not see how much "disgusting interest" was to be paid and did you not ask or work out the total amount payable?
CarGiant and the like are designed to sell you products and services, you are a perfect customer as you have ticked the three boxes,
car
warranty (almost certainly worthless)
Finance
You could have bought all three products separately and saved a bundle of dosh-
car- private sale
warranty- direct from AA or RAC
Finance- rates as low as 6.9% from high street lenders.
You have been sold to and said yes. Good choice of car though, very nice.

I was expecting to get what was advertised which is 37 MPG average. On the motorway run that I did, it works out to be 21 MPG driving without a lead foot at avg 75MPH. That can't be right in my opinion. Yeah, I understand I was a bit in a rush, but I have cancelled the warranty, and notified the finance company that I plan to withdraw within the 14 day period.

atrixblue.-MFR-. wrote: »

the coupe is not a favourable car for most as it is a gas guzzler.

youll be lucky to hit 45MPG on long motorway run in one of those.

H tronic? or 5spd manual. porche design gearbox has a tendancy to sound whiney but their just like that and is normal.

It's a 5 speed manual. I would honestly be happy if the car would return 35MPG on the motorway, but getting 14MPG below that is ridiculous.

s_b wrote: »

i agreed with you totally until i read this line
have you been in one
overated pap
with a horrible engine
wheels made of balsa wood
and an interior from 1977

It's a 2008 model, you must be thinking of the older one as the interior in this one is very very nice.

scotsbob wrote: »

Then you need to act very swiftly, all financial services and products allow a cooling off period ( The Consumer Credit Directive ) but you have to do so within 14 days.

I have already informed them of the withdrawal and they won't charge me interest, I just have to wait till next Friday to be paid. However, there is no "cooling off period" in which I can return the car as I signed the agreement on the trade premises.

Any ideas if I'm able to reject it? Or am I stuck with it until I find another fault?

scotsbob

JayP wrote: »

there is no "cooling off period" in which I can return the car as I signed the agreement on the trade premises.

Check the legislation I referred you to.

"This 14 day cooling off period also covers situations where you bought a financial product from an intermediary or a broker, even if it was discussed and signed face to face"

JayP

scotsbob wrote: »

Check the legislation I referred you to.

"This 14 day cooling off period also covers situations where you bought a financial product from an intermediary or a broker, even if it was discussed and signed face to face"

I have checked it and I'm quite confused. I understand that it says I have 14 day cooling off period where I have the right to withdraw from the agreement, but where do I stand on getting my money back and returning the car? I have not paid anything to the broker yet, 1st payment was due to come out in two weeks. I left a large deposit with CarGiant £4500 and the rest was through blackhorse (£2900).

Carmadchris

If you sign on trade premasis, covered by the consuer credit licence of the finance house (most finance houss extend the licence to cover all their autorised dealers) then you do not have a cooling off period to hand the car back

What you do have is a 14 day "right to withdraw" this gives you the freedom to call the finance company & settle the credit within 30 days of this notification, you settle the funded amount & pay no interest of fees.

This has 2 distinct advantages

1) on new cars, even though the funding is normally lower than you can borrow at, you can take the additional discount funding the car may provide & then sellte this lower amount in line with the above, getting you the saving, without coughing the interest.

2) Now this is what it as designed to do, it allows you to settle off credit where you have been sold in to a high interest rate which you only notice when you get home (the dealer should point out the APR, its part of the adiquate explination whichthere is a legal obligation to perfom).