Feel like im being conned.

Bikecrazy

I bought a matress from Dreams may 2011. I took out a 3 year 0% finance deal and everything went through fine the matress was delivered a week later and that was the end of it so i thought.

Febuary this year i got an answer phone message from dreams asking me to visit the store i bought the matress from to discuss my dreams account. When i got home i checked my bank statements and none of the planned payments had gone out.

I rang dreams and they said something had gone wrong with the finance agreement but couldnt tell me what. Also i havn't recieved anything in writing from dreams explaining the situation.

Now the finance company has contacted me by Email saying i need to contact them but the are also very none commital as to what has happend. They attached a PDF in the Email which just had my name at the top of it.

Anyway today i actually recieved a letter from the finance company saying they want the full amount of balance paid or the next appropriate notices will be served whatever that means.

They also say that dreams have tried to settle this amicably but this is the first letter we have had.

I just feel like something has gone wrong on thier end and are trying to blame us for the mistake. They have given us no explanation as to what has happend and everything has been so none commital.

Why do people think they are acting in this way?

visidigi

Knowing the cause or reason won't change the obligation I am afraid.

Unfortunately you owe the money - you need to pay it, offer a payment plan if you are not able to settle the payments - you need to come to an agreement with them.

unholyangel

So in Feb when you found out none of the payments had been taken, I assume you contacted them to arrange a) for the payments due until that date to be taken and/or b) a direct debit or standing order so that you would not fall behind any further in payments?

pendulum

If you don't check your accounts as well as you should and didn't notice the payments weren't coming out, never mind. You're not under any obligation to notice their error.

You still owe the money, but you're entitled to pay in installments - you do not have to give in to their demands for immediate payment. A court wouldn't expect you to pay up in a lump sum either.

arcon5

Can you afford to make payment for all the missing installments?

DVardysShadow

Bikecrazy wrote: »

... Why do people think they are acting in this way?

Because you are acting the way you are.

You knew in February that the DD was not being paid. At that point you should have ensured that ongoing payments were being made and started negotiating a plan to settle the outstanding payments. Never mind whether you got a full and proer explanation of how this came about.

As you appear to have done nothing to give them their money, they seem to have taken against you.

Techhead_2

What did the store say when you visited them, as requested?

arcon5

If they noticed in Febuary, the fact it is now mid-April and still not sorted says it all really. From their perspective, they've been trying to sort it out for 2 months without success so now considering you in breach of contract.

If you can afford the back payments to date then i'm betting they would agree to the original payment scheme. But the longer you leave it the more they will look to adding late payment fees and affect your credit report.

Bikecrazy

Hello thankyou for the replies.

I have got the money to pay the balance.

Ive just been through the paper work again and the finance i signed for is for a different company. The company that sent me a snotty letter yesterday ive had nothing to do with.

What im annoyed at is that i bought the matress from dreams and ive had no letters off them explaining the situation. None off this is my fault. I went into the store paid and had the matress delivered if any of it was my fault i wouldnt have got it.

If i dont want the finace should i offer them a settlement or have i got grounds to take it further. IE i had an agreement with the first finance company and dreams. Dreams havnt let us know any info now the first letter i get is from the new finance company talking about court orders.

Valli

You just said this...

Bikecrazy wrote: »

What im annoyed at is that i bought the matress from dreams and ive had no letters off them explaining the situation. None off this is my fault. I went into the store paid and had the matress delivered if any of it was my fault i wouldnt have got it.

But in your opening post you said this

Bikecrazy wrote: »

Febuary this year i got an answer phone message from dreams asking me to visit the store i bought the matress from to discuss my dreams account. When i got home i checked my bank statements and none of the planned payments had gone out.

I rang dreams and they said something had gone wrong with the finance agreement but couldnt tell me what. Also i havn't recieved anything in writing from dreams explaining the situation.

So, in February you became aware that there was a problem; you chose NOT to go into the store to ascertain what it was, have apparently made no efforts to start (or restart) the DD and you wonder why they are getting shirty? You are not being conned BUT you chose to ignore the fact that you weren't making the payments. Chances are they have now referred this to a debt collection agency. That'll be the company you are NOW hearing from.
I suggest you get down to Dreams sharpish. It may, however, be too late. Because it will be court and bailiffs next.

Although you bought the items from Dreams they will have arranged finance through another company. And the other company (the finance provider) hasn't been getting what they're owed. Dreams won't be THAT bothered because the finance company will have paid them their cut!

Bikecrazy

Ok ive tried to get to the bottom of this again. Ive just rung dreams and they have said what Valli just said. Dreams are saying that they now have nothing to do with it and my credit agreement is with a company called creation with which ive got the details for. The letter i got yesterday was from a company called Paladin finance which dreams havnt heard of.

I rang creation and they say my account is still pending because they didnt recieve my signed documents from dreams and they have no idea who Paladin finance is.

So Paladin finance is demanding this money but ive had no agreement with Paladin.

What now?