Item bought whilst item in stock then told its not in stock

johnybm_2

Basically:

Bought an item on the 03/04 for £299.99 on Ebay however the company does also have a website and is a big company.
There was next day delivery, they accepted payment and payment was taken from my account.
Several days later after payment i received a message on ebay stating there was a problem with my order and for me to contact them.
I phoned up and spoke to somebody and they kept going between me and the manager until i eventually got through to a manager, the call lasted 25 minutes and a slight agreement was made for me to pay extra for an item of equivalent quality however once i got home and looked at the item it turned out to be less quality than the item i originally paid for. I inquired about an item that was the same quality but was a higher price tag.
It took several emails and several days to get a reply which said i was basically having a laugh.
I then sent another email saying basically: "is this fair, i will wait for the item to come in stock as long as i recieve some form of compensation like a free pair of covers and if you still cannot get it to me by the 24th would you send the higher price alternative" or something along them lines...
They replied saying that i was demanding in my emails even though my previous email stated "is this fair as compensation". They offered me no compensation at all even though they have my money in their account.

I don't know any legal rights, is there any rights as to me receiving an item that is of similar quality with all the same functions/accessories? And how would i word such a thing?

I don't know how to state a proper complaint and when i do try i just get angry that i'm being made a mug of and next thing i know the email is like an essay and i've gone on a massive tangent.

They offered me a refund today but was put rather bluntly basically saying "if you don't like it, request your money back" (in a nicer way). They don't seem to understand basic customer service.

The problem with my order was that even though the listing stated that there was 2 in stock and i had won the item. They THEN AFTER advised they had none in stock and tried to blame ebay for there mistake which is just complete nonsense.

The item is £350 everywhere else, so even if i get a full refund i will not be able to purchase the item from another supplier as i would be £50 short.

I don't want my money back, i want the item or an item as good if not better for my compensation. How can i say that all this is causing me stress and how can i get compensation from them for this? or is this just a case of there a rubbish company, they don't care what i think, and if they give me my money back then thats all they have to do? They act like their reputation for good customer service means nothing...

Can anybody help? Thankyou

Valli

your post is long and not easy to understand but if this had happened to me I would

1 - leave VERY negative feedback
2 - contact bay and complain - especially as you have had to phone them (presumably at your expense)
3 - take my business elsewhere


but I MIGHT have got the wrong story - seems essay writing is your forte;)

ThumbRemote

They don't HAVE to sell to you. If they are repeatedly and deliberately advertising items that they don't have in stock, trading standards might be interested - but it doesn't sound like that's the case.

Just take the refund, leave bad feedback, and move on.