Downgrading 3 contract

lsk90_2

I took out a 24 month contract with 3 for an iPhone in August 2010. I pay £33 a month for this after an initial £98 charge for the iPhone.

I contacted 3 to see if I could downgrade the cost of the contract for the remaining months (due to end August 2012). I was told when taking out the contract that I would be able to do this after having the contract for 12 months.

When u contacted 3, they told me that their policy changed in December 2011 and that I was no longer able to do this. Do i have a leg to stand on if I make a complaint?

I received no prior warning of the policy changing. If I had contacted 3 in November 2011 I would have been able to change the contract without any questions being asked.

My issue is that I took out the contract under the old policy and received no warning that they were going to change the policy.

Does anybody have any advice?

Thanks in advance for any help

reclusive46

It wasn't really a policy to start with. More of a gesture of good will. So no not really. You don't have a leg to stand on.

grumbler

reclusive46 wrote: »

...When u contacted 3, they told me that their policy changed in December 2011 and that I was no longer able to do this. Do i have a leg to stand on if I make a complaint?.. My issue is that I took out the contract under the old policy and received no warning that they were going to change the policy.

You relations with '3' are regulated by the T&C that you accepted, not by some policy. If the original T&C say that you can upgrade, then you do have a case. Don't know about '3', but my O2 T&C do say clearly when I can downgrade and to what tariff.

reclusive46

grumbler wrote: »

You relations with '3' are regulated by the T&C that you accepted, not by some policy. If the original T&C say that you can upgrade, then you do have a case. Don't know about '3', but my O2 T&C do say clearly when I can downgrade and to what tariff.

It was always just a gesture of goodwill with Three.

M_Thomson

lsk90 wrote: »

I took out a 24 month contract with 3 for an iPhone in August 2010. I pay £33 a month for this after an initial £98 charge for the iPhone.

I contacted 3 to see if I could downgrade the cost of the contract for the remaining months (due to end August 2012). I was told when taking out the contract that I would be able to do this after having the contract for 12 months.

When u contacted 3, they told me that their policy changed in December 2011 and that I was no longer able to do this. Do i have a leg to stand on if I make a complaint?

I received no prior warning of the policy changing. If I had contacted 3 in November 2011 I would have been able to change the contract without any questions being asked.

My issue is that I took out the contract under the old policy and received no warning that they were going to change the policy.

Does anybody have any advice?

Thanks in advance for any help

You can downgrade your contract 110 days before the end of it. I did it today. I am on a £30 a month package due to end on August 4th. They downgraded me to Sim 600 12 month contract for £15 a month.

straas

reclusive46 wrote: »

It was always just a gesture of goodwill with Three.

'Gesture of goodwill' when will these business practices be made illegal, it's just another way to squirm out of something a rep has promised the customer.

I highly doubt the reps make it clear that this is a 'gesture' rather than part of the contract.