O2 Long Weekends

vegitto1987

Hello friends,

I joined moneysaving expert today, and I have a small problem. I upgraded my previous O2 contract in January 07, the lady told me that the long weekend minutes will get re-freshed each weekend, so even if i have used 1999 mins, i will still get 2000 mins next weekend.

that isn't the case as i just found out looking at my bill, I told them and said that u should have the record of our conversation, and they said they dont record all conversation.

My contract says i have to pay £35 per month, however as things stand i might have to pay £168 this month.

any way out of this?

matrix999

hmm... Difficult one unless the conversation has been recorded.

My advice to you is to contact customer services first and ask them to investigate, if after this point your still not satisfied with their response you can get your complaint independantly reviewed by one of Peter Erskine (MD) team.

I have to say though, i think its going to be a difficult one to prove if no record of the conversation exists and O2 will refer you to the terms and conditions of the offer.

vegitto1987

the upgrade was made over the phone, and no terms and conditions signed the second time around. and no specific things mentioned which i could do or couldn't do.

i talked to the Customer service and they said that they dont record all conversations..so I am planning to write to their complaints department. I will not pay this amount.

also, according to Contract law, is the burden of proof on me or them?

AMO

vegitto1987 wrote:

the lady told me that the long weekend minutes will get re-freshed each weekend, so even if i have used 1999 mins, i will still get 2000 mins next weekend.

that isn't the case as i just found out looking at my bill, I told them and said that u should have the record of our conversation, and they said they dont record all conversation.

As far as I am aware, this is correct, certainly if you are paying £35/month or more. You get the free weekend allowance every week. You don't get 08 numbers inclusive within this free weekend call allowance though.

https://shop.o2.co.uk/tariffSmallPrint

Pay Monthly O2 Long Weekends
The "Long Weekend" offer is available to new and upgrading customers only between 28th November 2006 and 26th April 2007 on eligible Online Pay Monthly plans subject to the terms below. O2 reserves the right to withdraw or amend this offer at any time on reasonable notice. Participating customers will receive 30 days notice via text message before promotional minutes are withdrawn.
Eligible £35+ per month pay monthly plans include; Online 35 Texter, Online 40 Texter, Online 50 Texter, Online 35 Talker, Online 40 Talker, Online 50 Talker, Online 35 Standard 12M, Online 40 Standard 12M, Online 50 Standard 12M. Customers moving to an ineligible plan will lose all long weekend benefits.
Eligible 18 month contract customers can call free from their mobile to standard UK Landlines and UK mobiles from 12 midnight Friday until 12 midnight Monday every month subject to the usage limit stated below.
Eligible 12 month contract customers can call free from their mobile to standard UK Landlines and UK mobiles from 12 midnight Friday until 12 midnight Monday for 6 months subject to usage limit stated below.
A usage limit of 2,000 minutes to UK mobiles and UK landlines per billing month applies. Calls to 0844, 0845 and 0870 numbers are excluded from the free long weekend minute allowance.
Long weekend minute allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
Long weekend minutes will be decremented before standard pay monthly plan minutes.
Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
No cash alternatives are available. Promotional allowances cannot be transferred.
This promotion cannot be used in conjunction with any other offer.
O2 reserves the right to vary or withdraw this promotion at any time. If changes are made to customers disadvantage, 30 days notice will be provided by text message.

AMO

AMO

What exact tarriff are you on?

AMO

mightyreds

i thought that 02 long weekends is 2000 mins per month not per weekend, well thats what they told me when i got my contract

mightyreds

What are O2 Long Weekends?
On Pay Monthly, O2 Long Weekends offers free calls every Saturday, Sunday and Monday. This is available for life on £35+ tariffs with an 18 month contact and for 6 months with a £35+ 12 month contract. A usage limit of 2,000 minutes to UK mobiles and UK landlines per billing month applies. Calls to 0844, 0845 and 0870 numbers are excluded from the free long weekend minute allowance. Offer ends 31.03.07.

On Pay & Go, O2 Long Weekends offers free texts to O2 mobiles for 3 months when you top-up £15 a month. A usage limit of 500 texts per month applies. Customers must opt-in by texting WEEKENDS to 21300 free. Offer ends 31.03.07.

https://shop.o2.co.uk/FAQ?category=Tariff+questions&question=FAQ_WHAT_ARE_O2_LONG_WEEKENDS

AMO

I see. Yes, its per month. Didn't know the other person talked that much!

AMO

vegitto1987

I know now that it is for the whole month and certain numbers are excluded.

but when the lady was selling the contract to me she specifically said that you get 2000 mins every weekend, and she even said that you can call anywhere...(should have mentioned certain numbers are excluded)

i have her name, the time she sld me the contract + day...and i have written to O2 about it and asked them to go through the recorded conversation which took place, if you have it.

Can any expert tell me if my position is strong, and if i have a case?

mightyreds

to be honest i don't think you'll get much out of it.

They may offer a small reduction to your bill but as you have no concrete evidence of what she said and it is just your word against theirs they probably wont do much,

sorry

vegitto1987

Right here is the news. I wrote them a letter explaining the situation. after 2 weeks the replied back with the usual nonsense, that u have to pay because you agreed to the contract.

I held my ground and refused to pay, the barred my mobile phone for 1 weeks..i still didn't pay and rang their customer services and asked them what they planned to do about the situation. 15 minutes on the line the Manager refunded the full amount £161. and the contract will remain the one which we initially agreed upon.