Right to Cancel Orange Mobile contract?

gjchester

Flip77 wrote: »

Www. CEOemail .c o m

Without spaces

With the best will in the world the emails will never get to the CEO, they'll be scanned, filtered and yes deleted, by admins well before they get to anyone at the top's inbox.

They may be passed to an executive team to resolve but won't get to the CEO, if they did they'd get so many emails theys not be able to do the CEO job.

drbesty

They'll have a team of people that deal with the emails but the CEO won't ever see them himself, he didn't become CEO so he could help people fix their Orange Maps subscription

Buzby

There are no grounds for cancellation, the maps service works and as advertised. If your equipment does not due to an incompatibility they have no responsibility for this. Further, the service is free of charge their revised revenue model was to make money on the data element but even when it does work, other free alternatives are considerably better.

Your contract is unaffected.

nsabournemouth

Flip77 wrote: »

Have again emailed the CEO of orange. I have given them 14 days to rectify my problem otherwise the contract should cease and no financial cost to myself. I have also threatened them with Ofcom and CISAS.

Will wait and see!

Wouldn't pin your hopes with them.

teffers

I agree, you have grounds to attempt to obtain a cancellation of the contract as you can argue the Orange Maps element was a major consideration in the contract terms and you would have never agreed the contract without Orange Maps.

They can argue it's an incidental, minor element, you can argue the oppposite (see how contract law works lol ?).

As for Orange Maps. Let me just say I've had an Orange contract (using an Android phone) and it has always been completely unusable. No amount of technical support will rectify the issue, it's a dead duck.

Tech support will send you round in circles until you're so old you can't see your phone screen or hear calls.

Start making formal assertions that you intend to sue them for breach of contract in the small claims court.

NFH

Buzby wrote: »

There are no grounds for cancellation, the maps service works and as advertised. If your equipment does not due to an incompatibility they have no responsibility for this.

Buzby, you haven't read the OP's post. According to the OP, the Orange Maps apps shuts down on him; therefore it does not work as advertised. Furthermore the Orange Maps app is advertised as "The service is available only to Orange Customers connected to the Orange network and requires an iPhone with software version 3.0 or later". Therefore the incompatibility is very much Orange's responsibility, particularly as this was one service that significantly induced the OP to become an Orange customer.