piedog

Sensemaya

Found this info on google:

http://www.kpmg.co.uk/news/detail.cfm?pr=2813

Customers with queries about outstanding orders should contact 01642 603530.

g1bbuk

I got stuffed on this too. I received an electric guitar & amp at the beginning of Jan but returned them due to a fault. Ever since then they just ignored all my emails & calls. Their online system showed the return as being completed but my account was never refunded. I payed by tesco CC & they're sendiing me the forms to make a claim, but I'm not very hopeful...

UndercoverZoo

I too have been tricked by piedog though luckily they haven't taken my money. I ordered a guitar on the 2nd of feb and too was told it was out of stock but would be back on the 28th (weird how we all got told that) they took my money though which I wasnt happy about so I emailed them and they put it back again saying they would only take money once the product was dispatched. I'm worried now they will take my money and I won't recieve any guitar. I just want to cancel the order now so I can buy somewhere else and have peiece of mind. Could i go into my bank and stop piedog taking out the money? or do I just hope that they have bigger things on their mind than taking my money. I'm really not sure what to do

dood1

As the manager of a real store, i see the internet as an unstable element. Yes i buy things oniline as well, but spending £500!? Come on, is it worth the saving you made...? If you came to me and i even suggested that an internet site could be gone in no time, people just look at me disbelievingly and take no notice, with the response "well i'll take the risk"..

We are all consumers (yes even me) and i'd always prefer to deal with a local store... to point out the obvious:

a) you can get it straight away
b) you have support afterwards
c) you don't have to send it to a company if it goes wrong,then wait upto 2 months to see it again
d) You wont pay for it and end up not getting it !

Unfortunately it's the people who encounter the bad experiences of internet shopping that truly begin to realise the benefit of their local store.

Next time, i suggest you approach a store and ASK if they can offer a deal close to an internet price, then do the deal... because if anything goes wrong afterwards, you'll be glad there's a person to talk to.

And that's why our store is doing well !

good luck, i'm sure the Credit card company will pay on the insurance.

Ekat

dood1 wrote: »

As the manager of a real store, i see the internet as an unstable element. Yes i buy things oniline as well, but spending £500!? Come on, is it worth the saving you made...? If you came to me and i even suggested that an internet site could be gone in no time, people just look at me disbelievingly and take no notice, with the response "well i'll take the risk"..

We are all consumers (yes even me) and i'd always prefer to deal with a local store... to point out the obvious:

a) you can get it straight away
b) you have support afterwards
c) you don't have to send it to a company if it goes wrong,then wait upto 2 months to see it again
d) You wont pay for it and end up not getting it !

Unfortunately it's the people who encounter the bad experiences of internet shopping that truly begin to realise the benefit of their local store.

Next time, i suggest you approach a store and ASK if they can offer a deal close to an internet price, then do the deal... because if anything goes wrong afterwards, you'll be glad there's a person to talk to.

And that's why our store is doing well !

good luck, i'm sure the Credit card company will pay on the insurance.

Of course you are right, and I prefer making face-to-face deals/transactions. However, for those of us, who don't have the possibility to visit stores, are only left with internet options. At the moment I live and work in Zanzibar, Tanzania, and there is no way that I can get any proper musical equipment/accessories over here. I have to wait until my vacation and spend time running around the shops trying to find the exact product I want and then arrange for its transfer to Tanzania. Precious portion of my vacation would be spent on getting the product which is readily available in the online store.
Everyone, who's got money tied up in this store, is upset of course. However, when looking for information about 'administration and liquidation' online I found a story very similar to ours. It happened with a furniture store (real one, not online), where the customers paid money in advance and were waiting for weeks for their goods to be delivered, only to find out that the store went into liquidation. They are now in the same situation.
Williams music did not cheat the customers and did not disappear from the face of this earth, they went into administration and there is still possibility for customers to get goods/refund.
I buy goods from Amazon all the time and never had a problem, it is just the matter of checking out the credibility of the online store before purchasing from it, and the only last thing that many of us could've done is to purchase report about piedog.com in order to check it's credit ratings and see if it is close to being bankrupt.
As a person who quite often lives in remote places, I value online trading and would buy online over and over again when there is no possibility to do it in person.

Hamzter

LittleVoice wrote: »

I'm reading elsewhere on MSE that Visa debit cards do give you protection whereas Maestro etc don't. Hamzter, do you have Visa debit card?

Ooh, yes I did, it's a Visa Connect Debit card, I might go down to the bank tmrow and see what they have to say!

As for ordering from a real store, unfortunately alot of the time they just can't price competitively enough with internet stores, when I bought my digital piano a couple of months ago, I got it for £600, the closest price I could find on the high street was about £850! There aren't many music shops round me, the only one I could really get to was oddly enough taken over by williams group recently, and so that store has also closed! I could still have lost money if I bought from there, although it is less likely if I took it home myself...