The unhelpful helpline at Virgin Media

changkra

RickHoughton wrote:

I've tried phoning them today.
Dialed 150 as I have a Virgin landline,a dn it went straight to the music.
Dialed their local rate number, and got through to the options

Sent them an email asking them why.

Also, did anyone get any notification that NTL had been bought out by Virgin?? Thus, their Internet, TV and phone provider would change??

I never.

Absolutely not, no letter no nothing, I'll be one of many who will be taking their custom elsewhere too.

rockabilly_spike

Strange the Telewest folk did tho, we had a full colour brochure sent to us

mistyarthur

changkra wrote:

Absolutely not, no letter no nothing, I'll be one of many who will be taking their custom elsewhere too.

I'm not sure why you would leave just becuse of a name change?

C_Ronaldo

RickHoughton wrote:

I've tried phoning them today.
Dialed 150 as I have a Virgin landline,a dn it went straight to the music.
Dialed their local rate number, and got through to the options

Sent them an email asking them why.

Also, did anyone get any notification that NTL had been bought out by Virgin?? Thus, their Internet, TV and phone provider would change??

I never.

we recieved notification of the change over, came in a black envelope