The unhelpful helpline at Virgin Media

26ltg

Today I had the misfortune of ringing Virgin Media twice. The first time wasn't too bad as it was an automated message about the missing Sky 1, 2 and News channel - not heartbroken too much about the loss.

But what is really boiling my pee is I rang again as hubby has upgraded computer to Microsoft Vista and he wanted a disc to get started again on the broadband and I was told "its too new we don't provide back up, your on your own, you made the decision to buy it" :mad: :mad: :mad:

I cannot believe a so called internet provider can virtually say BOG OFF. What are we supposed to do now. We were XP - have we wasted our money:eek:

Virgin Media need to get with the technology thats out there. Vista is coming big time.

Jamz

Why do you need a CD to get setup on broadband?

Just connect the PC to the router/modem and away you go

26ltg

Apparently you need a disc off internet provider to tell drivers what you are trying to do at least that's what happended when we upgraded to XP!

Jamz

Nope you don't.

Your connection to Virgin Media is via ethernet right or are you using USB? if your using USB don't it's the pants way to connect so go out get get a ethernet wire and go that way via a network card

Searcher

Jamz wrote:

Nope you don't.

Your connection to Virgin Media is via ethernet right or are you using USB? if your using USB don't it's the pants way to connect so go out get get a ethernet wire and go that way via a network card

Under normal circumstances and with any other service provider yes, but I tried to set up my step-daughters Telewest (now Virgin) last week and couldnt do it without a cd even via ethernet. I think it's all to do with registering the MAC address

RickHoughton

I've tried phoning them today.
Dialed 150 as I have a Virgin landline,a dn it went straight to the music.
Dialed their local rate number, and got through to the options

Sent them an email asking them why.

Also, did anyone get any notification that NTL had been bought out by Virgin?? Thus, their Internet, TV and phone provider would change??

I never.

CIS

You dont need to register the MAC address anymore, they dropped that requirement several yrs ago.

dro

If you are connecting through a set top box then try unplugging the set top box and plugging it back in again. When the light on the box stops flashing open an internet explorer window and it should take you to a ntl/telewest page where you enter your PID and password. The next page will let you register a computer (this assigns your computers MAC address on the network).

gyzmo

dro wrote:

If you are connecting through a set top box then try unplugging the set top box and plugging it back in again. When the light on the box stops flashing open an internet explorer window and it should take you to a ntl/telewest page where you enter your PID and password. The next page will let you register a computer (this assigns your computers MAC address on the network).

Sorry if this seems obvious, but you need to type the address to get there (or at least I did) - something that their engineers did not reveal to me after an hour of mucking around. Found out by accident. I am not happy with NTL / Virgin / whoever!

ollyshaw

If you have a decent router, ie a lynksys it will take care of all this for you. Just plug the ethernet cable in and you are done. Easy peasy!

Olly

Magenta

Hi Rickhoughton,

I was with Telewest and got no warning from them that they were changing to Virgin Media, just turned on my TV the other day to find a notice on the screen saying that the Telewest Service was no longer available. Could have knocked me down with a feather!