claiming against importer.

sjbrun

Just a thorght - who did you buy it from?

Sometimes with large retailers with some products the importer and the retailer can be one and the same or just another arm of the same holding company.

Can you prove that the helicopter was faulty or sent back, do you have it as returned on a receipt or some paper work at all? RC helicopters usually cover themselves with all sorts of warnings on the helicopter and in the instruction booklet so id imagine it would be very difficult to claim but not impossiable.

Forwandert

cindychops wrote: »

i was not given any options regarding refund/replacement/getting the damaged goods back i just got a phone call saying they have helicopter for me to collect!no paper work signed.

Did you request the helicoptor back or just accept the replacement? Taking the new helicopter would be pretty much accepting it. Once you accepted the replacement the old helicoptor was no longer your property and you don't really have any say it what they do with it. If it was covered in blood etc though I can't see them keeping it for long.

cindychops

CoolHotCold wrote: »

If MSE has taught me anything, that asking very vague questions relating to personal injury is almost always either someone trying to hide something to obscure the facts so we only see their side, that or they really have nothing better to do then stir the pot.

Still, I answered the question, just predated it with a warning.

What is vague about asking if they had a right to destroy my property?

baza52

cindychops wrote: »

Thanks for all the replys,the helicopter spun up full speed when i was disconnecting the battery and was a problem with transmitter,it seems funny that it took them 2 weeks NOT to find a problem with it but as a goodwill gesture replace a £200 helicopter with a £400 one.
The last thing i wanted was another heli and would have been happy with a refund,i now have no way of proving the product was indeed faulty as it has been destroyed.
I just need to know if they are within their rights to have done that?
thanks again.
p.s. i'm not a troll.

How can you be sure the transmitter was at fault?
It may have been interferance from something else on a similar frequency.

How come you only got £150 for a brand new £400 model?
Was it an ebay auction (just curious)

cardinalbiggles

cindychops wrote: »

What is vague about asking if they had a right to destroy my property?

But is that not the point? It was not your property, you accepted a replacement!

cindychops

baza52 wrote: »

How can you be sure the transmitter was at fault?
It may have been interferance from something else on a similar frequency.

How come you only got £150 for a brand new £400 model?
Was it an ebay auction (just curious)

I sold the heli on ebay and i even struggled to get £150 for it (they sell them at modelzone for £399.99 though)
The tx was a 2.4ghz so interference was not to blame.

wealdroam

OP, as has been said, you have no claim at all against the importer.
Any claim you may have is against the retailer.
Of course, if the retailer and imported are one and the same...

The importer did not destroy you property.
They replaced the original helicopter with another.
The original helicopter became their property when you accepted the replacement.

Chimpofdoom

Well I'm going to get this pun out of the way now.. so apologies now..

"So that's why they call 'em choppers"

*back to my day job*

cindychops

wealdroam wrote: »

OP, as has been said, you have no claim at all against the importer.
Any claim you may have is against the retailer.
Of course, if the retailer and imported are one and the same...

The importer did not destroy you property.
They replaced the original helicopter with another.
The original helicopter became their property when you accepted the replacement.

Thanks for clarifying that.

baza52

cindychops wrote: »

I sold the heli on ebay and i even struggled to get £150 for it (they sell them at modelzone for £399.99 though)
The tx was a 2.4ghz so interference was not to blame.

There are several things that could have affected it.
WIreless CCTV operates on that freq as well as some wireless tv extenders.
Not to mention yours and everyone elses wireless router.