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Vodafone Customer Service :- Lee

Dr.Who-Who
Dr.Who-Who Posts: 7,774 Forumite
in Mobiles
Hello Lee,

I am not sure whether you are going to read where I normally posted so here's the link for your attention :-

http://forums.moneysavingexpert.com/showpost.php?p=52357661&postcount=2450
RIP my dear dear parent : Mum aged 62 (17/5/1990) & Dad aged 89 (23/1/2012)


Comments

  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi again Dr.Who-Who,

    Although that thread is a rather lengthy one I did manage to see your post and have just replied.

    Thanks,

    Lee

    Web Relations Team

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Dr.Who-Who
    Dr.Who-Who Posts: 7,774 Forumite
    edited 10 April 2012 at 12:28PM
    Thank you Lee. I am going to use this thread as our main post now.

    I received an email from TCB :-

    10 Apr 2012 Hi there,

    Please let me know what their response is, its probably just me being dense :-)

    If it would help, I just need to know what format and where the payment has been inserted, and if possible a network specific transaction ID.

    If there is any way I can contact him directly then I can do this, but if this is not preferred then we can go via our own contact.

    Thank you and please let me know.

    Kind regards,

    Ryan
    Top CashBack Support.


    Would you be able to answer the above Lee?


    And I have invited their Customer Service "Ryan" to join us here as I find that I am in the middle (back & forth).
    RIP my dear dear parent : Mum aged 62 (17/5/1990) & Dad aged 89 (23/1/2012)


  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi Dr.Who-Who,

    Thanks for your time on the phone yesterday.

    I've raised this with one of my colleagues to see if we're able to assist Ryan further.

    As soon as I have an update I'll let you know.

    Best wishes,

    Lee

    Web Relations Team

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Dr.Who-Who
    Dr.Who-Who Posts: 7,774 Forumite
    Lee,

    Thank you for everything that you have done for me. My claims has now been resolved/tracked on my TCB account.

    Should you need me to fill in the customer feedback for you, do send it to me via my email.

    Once again thank you very much.:beer:
    RIP my dear dear parent : Mum aged 62 (17/5/1990) & Dad aged 89 (23/1/2012)


  • Dr.Who-Who
    Dr.Who-Who Posts: 7,774 Forumite
    Lee, the link you sent to me on my gmail is invalid.

    HTTP/1.1 400 Bad Request
    Content-Type: text/html
    Content-Length: 87
    Connection: close

    <html><head><title>Error</title></head><body>The parameter is incorrect. </body></html>
    RIP my dear dear parent : Mum aged 62 (17/5/1990) & Dad aged 89 (23/1/2012)


  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi Dr.Who-Who,

    Further to our conversation yesterday.

    Thanks again for updating the thread to confirm that this has now been sorted out.

    In regard to the link I sent you I'll send it across again later today.

    Best wishes,

    Lee

    Web Relations Team

    Vodafone UK
    “Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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