No dial tone but broadband is OK

macman

Is she on the BT Priority Fault Repair Register?

TERMIN8TOR

macman wrote: »

Is she on the BT Priority Fault Repair Register?

I doubt it not even sure what that is. I am the account holder. Will look into this. Thanks.

Heinz

This thread serves as a reminder to those with broadband to set up a VoIP 'line' - that would remain available in these circumstances.

Doesn't help with the lifeline connection but at least voice telephony would be possible.

ioscorpio

I also have no dial tone, but broadband working, but that keeps cutting out as well. I did an online line test and it came back as everything OK, so they say it's an internal problem. I have taken the faceplate off and tested the master socket with 2 corded phones and still no dial tone. When I ring from my mobile, it's an engaged tone. I have a VOIP line set up on my Livebox, but when I try to report the fault, the automated system does a line test and cuts off my broadband, so I can't continue with the call. The same happens when I try to report the fault online. I'm not phoning BT from my mobile.

TERMIN8TOR

If you have inclusive mins on your mobile you can ring them on 03301234151 (not charged like some 0800 numbers).

ioscorpio

BT engineer is coming out on Wed, still worried that the woman on the phone said that their test says it's an internal fault, when I have done the line box test with 2 corded phones and still no dial tone.

macman

If you have no dial tone from the master socket with a working handset then the fault must be on the line or at the exchange. Acordingly this is not chargeable unless you have damaged the line or socket yourself.

ioscorpio

I have not damaged the line or socket as far as I am aware. So does your responsibility start at the master socket or from where ever the the line crosses your property, which I am unsure where that is, as there is not an overhead cable, so the cable must be underground.

macman

Your responsibility is downstream of the master socket, everything esle is down to Openreach. The exceptions are, as I said before, self-inflicted damage (for example, if you smash the master socket while vacuuming, or allow tree growth on your property to damage an overhead cable, etc).

Guys_Dad

I am with Orange Broadband and BT for my landline. Just over a week ago, my broadband stopped working. After getting on to Orange broadband with no real help and lots of frustration, 2 days later my landline stopped as well, although I got very slow and intermittent broadband. Doesn't look like it's an Orange problem, although getting their off-shore technical team to accept that when a couple of different routers indicate that the fault lies between the router and the ISP, then testing my PC connection to the router and re-setting it over and over is NOT going to help was beyond frustration.

BT have now taken 5 days and still can't seem to get it through their heads that the fault lies in their cabling. This is despite the fact that 5 of my immediate neighbours are in the same situation and a friendly BT engineer who just happened to be between jobs on Saturday kindly tested my line from his mobile/pc and told me that he was getting a battery fault on their line/cabinet.

Despite passing all this information on to the Indian BT call centre when they called me on my mobile today, the "technical consultant" who rang was adamant that the engineer need access to my premises tomorrow! When asked how could the phone in my house affect the other 5 detached houses, his script could not deal with that and kept repeating that the tests that BT had done showed the line was clear and the fault was in my house.

I decided to allow the appointment to be made as, at least, an engineer will turn up and, hopefully, will have the common sense to pin-point the problem.

However, given the way that BT engineers are currently allocated jobs, it is highly improbable that he will be allowed to fix my neighbours' faults as these will be on separate individual job sheets.

Call me what you like, but off-shore technical support centres just do not work and the sooner that they are repatriated to the UK the better.