Rant!! Grocery home delivery service

marywooyeah

eminemfan001 wrote: »

My other half used to work in the home shopping department and his manager told him there was going to be an investigation because a member of staff had substituted tampons with mayonaise!!

at least it wasn't ketchup!

cally6008

L m f a o ...

DevilsAdvocate1

I once ordered a red pepper because I was going to make fajitas. It was substituted with an orange! When I commented to the driver that I wanted to return the orange, he told me that someone else had ordered potatoes and the shopper substituted them with Quality Street. Figure that one out :rotfl:

I_luv_cats

Is it really up to the pickers/personal shoppers to umm and arr over a substitute product??

Ocado told me they use a computer program to list alternatives and that would choose a different flavour say for cat food and say a different brand for jam if your original selection was o.o.s

I suppose the computer can be programmed wrongly

DCFC79

marywooyeah wrote: »

oh I understand your point completely - I just think the operator's comment was really rude!

I dont disagree there, some shoppers just dont use common sense,

DCFC79

I_luv_cats wrote: »

Is it really up to the pickers/personal shoppers to umm and arr over a substitute product??

We're not meant to spend ages deciding what product to offer as a sub, we are to choose the best alternative we can based on price and quality.

Storck

gingin wrote: »

I've had the same today - doing a big lunch tomorrow, had the order placed for 3 weeks ( ocado) , a nice 3kg piece of organic pork in there and it doesn't turn up - out of stock! I also ordered chocolate mini eggs to put on top of a dessert - no eggs or sustitution - what supermarket chain doesn't have chocolate mini eggs the day before easter!

I would say they are less likely to have Easter eggs in the day before Easter as there is a chance they have sold out. They will not want to be stuck with large quantities left after Easter

Helix

I_luv_cats wrote: »

Is it really up to the pickers/personal shoppers to umm and arr over a substitute product??

Ocado told me they use a computer program to list alternatives and that would choose a different flavour say for cat food and say a different brand for jam if your original selection was o.o.s

I suppose the computer can be programmed wrongly

Ocado is different because it doesn't work like a normal supermarket. Almost the whole process is automated, the things get sent down to the packers on conveyor belts. So the computer has to make all the decisions really.

http://www.youtube.com/watch?v=mJ9DPnfDCE8

For Tesco/ASDA, the picker is going around the shelves. They probably think it is more effective to let the picker decide.

Obukit

I think it really depends on the store and picker you get. I order all over the place, some stores are faultless, some are abysmal. The worst I ever had was an Aylesbury click and collect where they told me they hadn't picked my order and I should go into the store and collect it myself, give it to customer services to check, then wait while they took it over to the C&C point for me!

The Dotcom manager thought this was totally acceptable and I was unreasonable complaining about it.

I_luv_cats

Helix wrote: »

Ocado is different because it doesn't work like a normal supermarket. Almost the whole process is automated, the things get sent down to the packers on conveyor belts. So the computer has to make all the decisions really.

http://www.youtube.com/watch?v=mJ9DPnfDCE8

For Tesco/ASDA, the picker is going around the shelves. They probably think it is more effective to let the picker decide.

Makes me dizzy just watching!!!


In what condition do ice-cream lollies (+ quick defrosting stuff) arrive? Does all the picking/packing/delivery affect the state of the frozen products?? (I normally stick to frozen chips only)