Sky charge me £ 65 service call without telling me beforehand there would be a charge

spiritus

yrp01 wrote: »

To be fair i do work for tech at sky they most certainly should have told you of the charge. Skys stand point on it will probably be "your responsibility to check your bill".

However i would raise a complaint via sky.com or email the executives team because sky have no over the phone way to truly listen into the call which is what this seems to require.

If you havent phoned to contest it already (which im assuming you have) then phone state what has happened and what your expectations are ask the agent to go conult with his manager if there is nothing they will do then ask for a complaint to be raised then contact [EMAIL="jeremy.darroch@bskyb.com"]jeremy.darroch@bskyb.com[/EMAIL] and ask for your bank charges + £65 back.

If you wish to deal with it on the phone best bet is to go through to cancellations and see what they will do to compensate you if it all.

Thanks for your advice-it is appreciated.

I am already four weeks into a Sky investigation into this incident with a CS manager telling me it would take upto f weeks for the call recordings to be made available to him.

I have to disagree with your take on Sky's position that my responsibility is to check my bill as the the charge would already have been made by the time I got my bill anyway.

Enterprise_1701C

Just a quick note on this, the words you are after are "consideration before the fact", in that if you are expected to pay for something you have to be given the price before hand.

The illustration we were given was that you can't see a man drowning, rescue him and then say that will be £100 please, you have to say to him I will rescue you for £100 and he has to agree! Weird!!

dil1976

Or maybe phone call went like this

Sky: Hello
Customer: My Sky box is faulty
Sky: Ok would you like us to send someone round to repair it
Customer: Yes please

So there we go, yes Sky could have said there will be a charge, but then again it the customer could have asked of it would have cost.

spike7451

spiritus wrote: »

Thanks for your advice-it is appreciated.

I am already four weeks into a Sky investigation into this incident with a CS manager telling me it would take upto f weeks for the call recordings to be made available to him.

I have to disagree with your take on Sky's position that my responsibility is to check my bill as the the charge would already have been made by the time I got my bill anyway.

Wrong,the bill is generated & viewable on My Sky a week or two before it's due to be paid.My bill is not due until the 16th May but has been viewable for the past week or more.
So you can (and should,same as your bank account) check your bill (which breaksdown all the charges on your account for the billing period) a week or so before it's due.According to my latest Sky statement,my bill was generated on 30/04/12,giving me over 2 weeks to view it before payment is due.
If you had you would have seen the call out charge & would have had ample time to query it before the money is taken from your account.

https://myaccount.sky.com/bill