kandco PPI successes?

patcon17

Has anyone had success in claiming back "Account Cover Plus" from Kandco, formerly Great Universal? I have paid this for many years and never at anytime asked for it. I am going to send a claim letter - although I have no idea how much I have paid over the years. Two questions: Which pro forma letter should I use? Secondly, has anyone had any success in claiming this back from Kandco?

[Deleted User]

patcon17 wrote: »

I have no idea how much I have paid over the years. Which pro forma letter should I use?

You don't need this information in order to complain. Look for reasons that apply to you here and if any do, send the Ombudsman's Consumer questionnaire:
http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance

Thriftkitten

Uhhh just followed advice of post below and ombudman said I have to contact company myself as it is out of their jurisdiction.... grrr simply because the payments started before 2001 and they can only wor from 2001.

Thriftkitten

Moneyineptitude wrote: »

You don't need this information in order to complain. Look for reasons that apply to you here and if any do, send the Ombudsman's Consumer questionnaire:
http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance

if no joy on the above post, contact great universal directly here is the address
Customer Excellence
Aintree
Sandringham House
Sandringham Ave
Chelmsford
CM921LQ
hope this helps and will keep you updated on mine...

-taff

I've had redress from GU...account started in 1998.

magpiecottage

Thriftkitten wrote: »

Uhhh just followed advice of post below and ombudman said I have to contact company myself as it is out of their jurisdiction.... grrr simply because the payments started before 2001 and they can only wor from 2001.

Even if FOS does have jurisdiction you have to complain to the firm first.

Thriftkitten

-taff wrote: »

I've had redress from GU...account started in 1998.

Oh... well this gives me a little hope, I wasn't too hopeful after ombudsman said that it was too far back for them and that I'd have to go it alone.... did you use the samdringham house chelmsford address by any chance and did you manage to get anything back from account cover plus please..what do you suggest my first letter should contain? ie SAR any info on templates would be greatly accepted.

-taff

I used the normal ombudsman form, I sent it to shop direct in liverpool, they wrote back and told me I didn't have account cover, so I gave them photocopies of statements with account cover listed on them and proof I could have paid the entire debt at any time.
That was it.

Thriftkitten

-taff wrote: »

I used the normal ombudsman form, I sent it to shop direct in liverpool, they wrote back and told me I didn't have account cover, so I gave them photocopies of statements with account cover listed on them and proof I could have paid the entire debt at any time.
That was it.

So sorry to sound dumb, but what do you mean you sent them proof you could have paid the entire debt at anytime?? my account is paid off and closed

-taff

I had proof of savings.

Thriftkitten

-taff wrote: »

I had proof of savings.

Ok thanks, sorry but I was thinking on a different track, have printed off questionaire and will send first thing Monday, do you know the address of where to send please as the ombudsman gave me the chemlsford address, but you said you sent yours to liverpool, I have nothing to go on as mine was so long ago it has now been taken over by K+co and I don't ave any details for them. thanks.