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iPad 2 Cracked Screen Normal Use

2

Comments

  • Chimpofdoom
    Chimpofdoom Posts: 806 Forumite
    LaughingMan wrote: »
    So I am to return to the store where they will send the iPad to their engineers free of charge and if the damage is limited to the hairline crack and shows no other bumps, scratches etc then it shouldn't be too hard to solve. They didn't explain what solve means at the moment, probably depends upon their verdict.

    Hmmm, personally I'd still go to apple first before sending it to them.

    Namely because if they pop the ipad open to investigate it, it could void your warranty (especially if they don't have apple cert technicians).
    :exclamatiTo the internet.. I need to complain about something!
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Chimpofdoom wrote: »
    Hmmm, personally I'd still go to apple first before sending it to them.

    Namely because if they pop the ipad open to investigate it, it could void your warranty (especially if they don't have apple cert technicians).

    i suspect 'their engineers' might be the local apple shop.

    OP, you'd still be much better off taking it direct to apple. it would have saved the hassle of writing to them and you'd have a repaired ipad already
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • ince
    ince Posts: 22 Forumite
    you cant break an ipad screen by using an app unless it was your fault.

    what really happened?
  • vuvuzela
    vuvuzela Posts: 3,648 Forumite
    ince wrote: »
    you cant break an ipad screen by using an app unless it was your fault.

    what really happened?

    This was all said last week. Why bump it just to have a pop at the OP ?
  • pulliptears
    pulliptears Posts: 14,583 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ince wrote: »
    you cant break an ipad screen by using an app unless it was your fault.

    what really happened?

    Yes you can.

    Google is your friend, lots of cases out there of screens just failing, the fact that OP was using an app at the time was probably coincidental.
  • scottishperson2
    scottishperson2 Posts: 313 Forumite
    pulliptears wrote: »
    Yes you can.

    Google is your friend, lots of cases out there of screens just failing, the fact that OP was using an app at the time was probably coincidental.

    Are you saying that the screen on the apple, through normal use, can just crack?
  • bod1467
    bod1467 Posts: 15,214 Forumite
    If it's faulty, yes. ;)
  • scottishperson2
    scottishperson2 Posts: 313 Forumite
    bod1467 wrote: »
    If it's faulty, yes. ;)

    So are you saying there is a fault in the design or manufacture of the screen making it prone to cracking.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    I'm saying that the Ipad, just like ANY other product, will have SOME units which contain inherent faults.

    I am NOT saying that the Ipad is inherently faulty by design.
  • pulliptears
    pulliptears Posts: 14,583 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    scottishperson2 wrote: »
    Are you saying that the screen on the apple, through normal use, can just crack?

    There have been reports of something as simple as the magnet on the cases catching the screen causing a crack, but yes, of course they can just crack if faulty from the factory.
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