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Southern Electric taking huge unauthorised Direct Debit?

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  • jackieb
    jackieb Posts: 27,605 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    There's also a live chat on that page. Fingers crossed there's someone there today.
  • pinkpinkuk
    pinkpinkuk Posts: 165 Forumite
    Try phonebanking - surely they won't be closed?

    I thought they would, with it being a bank holiday? I'll see if I can find a number, thanks.
    Aiming to be debt free AND a qualified lawyer by 30!
    * Overdraft: £1,700 * Credit Card:
    [STRIKE]£1,550[/STRIKE] £1,534 * Uni fees: [STRIKE]£945[/STRIKE] £300 * Wonga:[STRIKE]£290[/STRIKE] * ILEX: £635 *
  • meer53
    meer53 Posts: 10,217 Forumite
    Tenth Anniversary 10,000 Posts Combo Breaker
    You might get the money back via the DD indemnity guarantee but if you owe the amount, you will still have to pay them. They might let you pay it off in installments though.
  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    pinkpinkuk wrote: »
    I thought they would, with it being a bank holiday? I'll see if I can find a number, thanks.

    I work in Natwest/RBS lending and I can assure you we are open today to discuss your direct debit problem.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • pinkpinkuk
    pinkpinkuk Posts: 165 Forumite
    meer53 wrote: »
    You might get the money back via the DD indemnity guarantee but if you owe the amount, you will still have to pay them. They might let you pay it off in installments though.

    I'm happy to pay them money if I owe them, but not in one go with no notice :(
    stclair wrote: »
    I work in Natwest/RBS lending and I can assure you we are open today to discuss your direct debit problem.

    Ohh thank you so much. I'll give RBS a call.
    Aiming to be debt free AND a qualified lawyer by 30!
    * Overdraft: £1,700 * Credit Card:
    [STRIKE]£1,550[/STRIKE] £1,534 * Uni fees: [STRIKE]£945[/STRIKE] £300 * Wonga:[STRIKE]£290[/STRIKE] * ILEX: £635 *
  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 6 April 2012 at 12:53PM
    pinkpinkuk wrote: »
    I'm happy to pay them money if I owe them, but not in one go with no notice :(



    Ohh thank you so much. I'll give RBS a call.

    Im sat in available now awaiting your call.. I would wet myself laughing if I actually got you lol
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • pinkpinkuk
    pinkpinkuk Posts: 165 Forumite
    OK I phoned RBS, they will reverse the payment. I won't get any charges because the payment hasn't gone thruogh yet (its due for Tuesday, but they will reverse it so it'll be as though I was never overdrawn) and I can take it up with Southern Electric on Tuesday to make whatever payment I owe :j

    Thank you so much everyone who helped out.
    Aiming to be debt free AND a qualified lawyer by 30!
    * Overdraft: £1,700 * Credit Card:
    [STRIKE]£1,550[/STRIKE] £1,534 * Uni fees: [STRIKE]£945[/STRIKE] £300 * Wonga:[STRIKE]£290[/STRIKE] * ILEX: £635 *
  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    pinkpinkuk wrote: »
    OK I phoned RBS, they will reverse the payment. I won't get any charges because the payment hasn't gone thruogh yet (its due for Tuesday, but they will reverse it so it'll be as though I was never overdrawn) and I can take it up with Southern Electric on Tuesday to make whatever payment I owe :j

    Thank you so much everyone who helped out.

    It was a pleausre speaking to you :rotfl:
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • jackieb
    jackieb Posts: 27,605 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    That's a relief. :) I'm glad that you won't be left worrying about it over the long weekend. x
  • MME_2
    MME_2 Posts: 180 Forumite
    It was a pleausre speaking to you
    Haha. What are the chances..?
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