Spark Energy Problem

Terrylw1

Terrylw1 wrote: »

Any news Spark? Stating you can object for reasons not included in the SLC's isn't going to go down well and not responding as well...

Still waiting Spark.

More posts are appearing about this subject.

Former_MSE_Andrea

Hi everyone

Spark has asked to respond but as we're not a customer service team we can't keep posting.

Could you please contact Spark directly?

Thanks

jalexa

MSE_Andrea wrote: »

Hi everyone

Spark has asked to respond but as we're not a customer service team we can't keep posting.

Could you please contact Spark directly?

Today of all days does not seem a good day to give the appearance of gagging free comment. [Editorial Code para 2?]

The underlying issue is not really an individual supplier's conduct but the application of the relevant supply regulation (SLC14).

Members should read this and make up their own minds...

"14.9 If the licensee makes a request in accordance with the Master Registration
Agreement to prevent a Proposed Supplier Transfer of a Domestic Customer, it
must give a Notice to that customer as soon as reasonably practicable after
making the request:
(a) to inform him or her:
(i) that it has made a request to prevent the transfer;
(ii) of the grounds for the request; and
(iii) how the customer may dispute or resolve such grounds..."

Particularly note 14.9(a)(ii) & (iii)

A regulated organisation requires an agreed complaints procedure. For domestic electricity and gas, on "deadlock" or after 8 weeks whichever occurs first, unresolved issues (see 14.9(a)(iii)) can be referred to the Energy Ombudsman.

Terrylw1

MSE_Andrea wrote: »

Hi everyone

Spark has asked to respond but as we're not a customer service team we can't keep posting.

Could you please contact Spark directly?

Thanks

I'm sure we appreciate that Andrea, however Spark can obtain authorisation to post on here.

As a non Spark customer they would simply refuse to comment.

NerveAgent

If you contact them directly they just fob you off. You get a different story every time.

Spark are continually blocking our move, luckily we no longer need to rent the property, so we'll leave them to it.

As with most people, we were signed up by our letting agent. We are currently trying to get an article in Manchester Evening News to warn people about the letting agent / spark energy "arrangement"

Terrylw1

Yes, and remember to raise a complaint about them breaking the SLC's into the ombudsman. That way you make them pay a charge, affect their star rating, add to the public monthly complaints, etc.

The more of you do it, more of a chance of an investigation by Ofgem.