Toys R Us - Refund issue

lincroft1710

MJTHFC wrote: »

I'm objecting to the fact I've had to drive half an hour each way.

If this is the case and you would have to make a special journey for the refund, then you would have been little worse off by accepting the £40 considering the fuel costs alone.

wealdroam

I'm just off to Tesco.

I bought some tins of beans earlier... buy one get one free.

I am planning on taking one of the tins back for a refund.
Obviously I will take back the one I paid for get a full refund for that, and I'll keep the one I got free.

Anyone see anything wrong with that?

lincroft1710

wealdroam wrote: »

Anyone see anything wrong with that?

Errrrrrr, YES

DVardysShadow

robpw2 wrote: »

they are well within their rights to request you return any freebies tht you gained as part of the purchase ,

I have a different take on this. If the customer asked for product X for £50, paid £50, took the product and was given a voucher for £10 without asking for it, I don't see that the voucher is part of the deal.

Whereas if the customer asked for product X under the gift voucher deal, paid £50 and took away both product and voucher, the voucher is part of the deal.

In the first case, you could argue that the voucher was a gift and therefore non-returnable. Although in practice it would be very difficult to distinguish between the situations.

mattyprice4004

...and also, the retailer doesn't HAVE to take it back at all.

It's not their fault the customer has had a change of mind, you're lucky you can return it.

ThumbRemote

mattyprice4004 wrote: »

...and also, the retailer doesn't HAVE to take it back at all.

Yes they do. Their terms and conditions, which were accepted by both parties at the time of the original sale, contain a returns policy.

arcon5

MJTHFC wrote: »

This is what she said. I didn't know if this was an unwritten rule that I have to abide by or if they had to have something in writing.

Like I said, I've no objection to returning the voucher. It's just the hassle that I'm annoyed with for a voucher I never asked for!

You didn't ask for it, but you happily accepted it.

To echo what has been said, they have every right to request this voucher is also returned. Your bang out of line expecting them, then complaining about them for not refunding you all the money when you haven't returned the whole order. I think their £40 refund offer was very reasonable also if you didn't want to make a return trip.

arcon5

DVardysShadow wrote: »

I have a different take on this. If the customer asked for product X for £50, paid £50, took the product and was given a voucher for £10 without asking for it, I don't see that the voucher is part of the deal.

Whereas if the customer asked for product X under the gift voucher deal, paid £50 and took away both product and voucher, the voucher is part of the deal.

In the first case, you could argue that the voucher was a gift and therefore non-returnable. Although in practice it would be very difficult to distinguish between the situations.

But the voucher was conditional. Ops order met a certain criteria for which it now qualifies for the free voucher - which was accepted by op. Now the goods are being returned/amendment to the contract op no longer qualifies for the voucher and should return it.

If the voucher was being given out to everyone, without any criteria of who receives one then i'd be inclined to agree.

Flyboy152

Can't you accept their forty pounds and send them the voucher in the post, for them to refund you later?

Markb06

Or sell the voucher for £10 to a friend who might be visiting a Toys R Us store soon?