MSE News: EDF tops energy dissatisfaction league

John_Pierpoint

That is probably why a lot of widows simply carry on paying the bill in the husband's name.
It does not do to phone in these situations, just send them a typed letter with a copy of your grant of probate. It might be worth telephoning to see if they have a bereavement department not manned by teenage muppets.

I had a very similar pantomime with British Gas, where a female tenant died.
I was not her executor and so not prepared to pay her final bill, nor was I prepared to travel 100 miles unless they were prepared to make an appointment. They kept on parroting that they must talk to the account holder - nearly 2000 people per working day die in Britain, it is not unusual.

Eventually I found someone in customer services who agreed to a reasonable apportionment of the consumption (the death took place in winter) and to send me two bills one made out to the executor and one made out to me.
Only to be phoned up a few days later by her supervisor telling me that the employee had no authority to do what she had done.

"I'll see you in court" was my response.

Just write them a nice letter saying that the process of being an executor is now finished and all future communication must be with you as an individual not as trustee for your late husband.

Did you advertise for creditors? That definitely would have got you off the hook.

Terrylw1

Ofgem know by now that complete system changes cause massive issues.

There have been lots of agent movearounds causing data corruption and it was well known years ago that suppliers buying other suppliers up also caused such problems since greed never runs inline with service delivery.

I would like to know why the regulator is not involved in any such massive change given all the mess with Bgas, now EDF, oh and aren't npower also implimentimg it...so perhaps EDF just need to bide their time before they pop up 1 place on the pointless figures chart.

For me, aside from the work on individual complaints for consumers, these metrics are more to justify that something is being done to regulate them. However, every complaint must be tracked to manage them hence every company has the facility to report the real damage...what us the regulator afraid of, I wonder?

Consumerist

You have to wonder to what extent all this bad publicity has inspired the introduction of their new Blue Price Promise tariff.

An 18-month fix, with no (apparent) exit fees, is going to look very good in a few months' time for those who are free to move to it before it's withdrawn.

snowcat53

I made a written complaint about their failure to explain a change of DD on 30 dec 2011. It is still dragging on and at present they are stalling and will not issue a 'deadlock letter' which is required to take it up the chain.

I feel sorry for the staff on the phone lines but the guy at the top needs to sort this out. It is clear there is chaos in the company

Consumerist

snowcat53 wrote: »

I made a written complaint about their failure to explain a change of DD on 30 dec 2011. It is still dragging on and at present they are stalling and will not issue a 'deadlock letter' which is required to take it up the chain.

After eight weeks you can refer the complaint to the Ombudsman without any further reference to the supplier. More info <here>.

Edit
You might enjoy telling the supplier that you have referred it, however.

jalexa

Consumerist wrote: »

An 18-month fix, with no (apparent) exit fees,

Post content moved to the Edf New Tariff thread

wakeupalarm

If EDF don't respond take your complaint to the ombudsman after the 8 weeks.