Thomas Cook = Worst Airline

emoparty

Me and my partner recently went on a skiing holiday with Neilson (the ski package company of Thomas Cook). Although the actual holiday was fine the flights were absolutely terrible. The outbound flight was delayed by 3 hours and the return flight was delayed by 13 HOURS. During this time in spent in the airport the 250 passengers were given a single bottle of water and what can only be described as uneatable mush. We therefore spent an additional £55 of our own money on meals in the airport.

TC made no effort to ensure that the flight delay was minimised (the flight duration was only 1.5 hours, so another plane could have potentially have been despatched 11.5 hours prior to when we finally took off). When we finally arrived back in the middle of the night, TC would not help any passengers who had missed their train get home, so we spent an additional £70 on a taxi home.

After writing to TC on 3 occasions (and each time waiting over 3 weeks for what can be described as 'template' reply) they offered a mere apology and 'Hoped we would consider flying with them again soon'.

I discourage anyone from flying with TC or any TC brands, as the service you are likely to receive will probably be terrible!!!

richardw

What were the reasons for the delays?

Bob_the_Saver

I take it that you're piste off then?

Mr_Wang

3 times I have flown with TC, first was a return flight to Cancun a few years back. Outbound was delayed about 4 or 5 hours and inbound was delayed overnight.

Then Last year I was taking a One Way TC flight out to Turkey from Manchester. It was delayed indefinitely, then re routed via London to pick up a spare part for the plane, it then had to be fixed before we could fly out to Turkey.
It's actually a funny thing, on that same trip I took about 15 flights and the only delayed flights was one in India where the ground crew wouldn't fill the plane with fuel until it was paid for up front, and then the inbound flight from Tel Aviv to Manchester with Jet2 who didn't have enough fuel to hold at Manchester and so had to land at Leeds.

Its British airlines I tell you.

Voyager2002

emoparty wrote: »

Me and my partner recently went on a skiing holiday with Neilson (the ski package company of Thomas Cook). Although the actual holiday was fine the flights were absolutely terrible. The outbound flight was delayed by 3 hours and the return flight was delayed by 13 HOURS. During this time in spent in the airport the 250 passengers were given a single bottle of water and what can only be described as uneatable mush. We therefore spent an additional £55 of our own money on meals in the airport.

TC made no effort to ensure that the flight delay was minimised (the flight duration was only 1.5 hours, so another plane could have potentially have been despatched 11.5 hours prior to when we finally took off). When we finally arrived back in the middle of the night, TC would not help any passengers who had missed their train get home, so we spent an additional £70 on a taxi home.

After writing to TC on 3 occasions (and each time waiting over 3 weeks for what can be described as 'template' reply) they offered a mere apology and 'Hoped we would consider flying with them again soon'.

I discourage anyone from flying with TC or any TC brands, as the service you are likely to receive will probably be terrible!!!

You had a legal right to "care" during the time you were delayed, so you can certainly reclaim the money you spent on food in the airport (I hope you kept the receipts). If necessary you could take them to court for this.