Can't access FF?

derrick

Fir the last 2 days I have been unable to open my FF browser, as far as I know I have done nothing to the computer that should have caused this problem, any ideas how to get back to FF.

Thanks

BillScarab

What do you mean by FF, FireFox?

Does anything happen when you try to run it?

A couple of things you could try. You could try a system restore back to before 2 days ago.

Alternatively you could uninstall it via control panel and reinstall it.

If you've done nothing it may be worth running a virus scan and adware scan to make sure nothing nasty is on your machine

derrick

BillScarab wrote:

What do you mean by FF, FireFox?

Does anything happen when you try to run it?

A couple of things you could try. You could try a system restore back to before 2 days ago.

Alternatively you could uninstall it via control panel and reinstall it.

If you've done nothing it may be worth running a virus scan and adware scan to make sure nothing nasty is on your machine

Yes, FireFox
Just the eggtimer for a splt second then nothing

Will system restore or unistall lose "bookmarks" .

Virus scan etc done every 5 days or so, last one on Sunday.

f1charlie

There was an update to version 2.0.0.2 in the past few days. Did you install that? Maybe that didn't work properly.

There are some general Firefox diagnostics here:

http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

derrick

f1charlie wrote:

There was an update to version 2.0.0.2 in the past few days. Did you install that? Maybe that didn't work properly.

There are some general Firefox diagnostics here:

http://kb.mozillazine.org/Standard_diagnostic_-_Firefox

As I can't open FF, those options are not available to me?

Can't remember doing an update.

f1charlie

Not even Firefox Safe Mode?

derrick

f1charlie wrote:

Not even Firefox Safe Mode?

If I go to my desktop, or toolbar (quickstart), no matter what I do to open FF all I get is my desk top, I cannot open FF browser.

Chippy_Minton

There should be a safe mode option in Start - All Programs - Firefox. If not, firefox -safe-mode in Start, Run. If that works it may mean the problem is caused by a bad add on.

Or could be a corrupt profile, so try running it with a new profile. If that works, import settings from the old profile - see http://kb.mozillazine.org/Profile_Manager

derrick

Chippy_Minton wrote:

There should be a safe mode option in Start - All Programs - Firefox. If not, firefox -safe-mode in Start, Run. If that works it may mean the problem is caused by a bad add on.

Or could be a corrupt profile, so try running it with a new profile. If that works, import settings from the old profile - see http://kb.mozillazine.org/Profile_Manager

Found safe mode in all progs, but will still do noyhing.

To run a new profile do I just install FF again?
I don't want to lose bookmarks!

I have bookmarks backed up on desktop and usb pen, but cannot open either of these also.

f1charlie

Guide to backing up your profile before re-installing here:

http://kb.mozillazine.org/Profile_backup

derrick

f1charlie wrote:

Guide to backing up your profile before re-installing here:

http://kb.mozillazine.org/Profile_backup

I can't open FF!! and as far as I can see, I need to do so.