Talk Talk /Fredrickson threatening bailiffs

neednewhouse

Hi All
Last July I emailed Talk Talk to give them notice I was moving and that I wished to terminate my broadband service. I received a reply confirming it would be disconnected on 5th August. I sold the house in September.

This week I have received a "pay in 7 days or else" demand from Fredricksons for £144 on behalf of Talk Talk.

I still have the email confirming disconnection from Talk Talk and have sent both Talk Talk and Fredricksons a copy. I had been with Tiscali/Talk Talk for around 9 years and so not in any minimum contract.

I was wondering if anyone has an address for someone higher up at Talk Talk who I could complain to? Or any official body who might help me sort this out/ could complain to?

Many thanks

NNH

vax2002

Do you still have this reply ?
If so I would just tell them the debt is denied, the service was terminated and get on with the "or else bit" see you at the court

neednewhouse

Hi, yes I have the reply and have sent copies to both Talk Talk and Fredricksons.

I will happily see them in court but I would also like to complain as loudly as possible as well!

NNH

DaphneDaphne

I am one of you!
Like many other clients of Talk Talk who have been deceived and treated like a piece of their residual.... I paid a broadband package and the installation fee to their company. The only day avaialble for the installation was 2 weeks after I did the payment. Showing great customer service they kept nagging me on texting on my mob phone everyday reminding me that I had to be home for that day as an engineer was coming to do the installation.
And you know what???!!!!! Only 12 hrs before the installation was taking place I get a text from their company "Good News! It isn`t neccessary for an engineer to visit your premise to set up your new line. So the visit that was scheduled for 30/04/2012 will not take place. You can set up your router and start enjoying your new phone and broadband service from Monday afternoon. Please do not reply to this message."
Why on hell do you need to charge me an installation fee when Your Company is not bothering to come and serve me for what I am being charged???????
I have spent more than 20 pounds calling them from my mob phone as they were passing my phone call from one department to another. And do you know what one of their employees of the New Line Department told me after receiving my phone call????? "Why are you calling here?" like she was too bothered to take my phone call. Instead of welcoming their customers with "How can I help you?"

I just want to find a way how to sue them. This is outrageous. What should I expect from them after few months???

macman

It's pointless for you to post the same complaint on multiple posts...already answered.