Pure Radio: Fault Out Of Warranty

Beancounter

unholyangel wrote: »

You can:

a) remind them of their responsibilities under UK law (specifically SoGA)

b) remind them that it can be a criminal offence to mislead consumers about their statutory rights

c) report them to trading standards.

Thanks, I have just sent an email to that effect. I have also reminded them they have refunded me in a similar situation in the past so lets see how this goes!

unholyangel

Beancounter wrote: »

Thanks, I have just sent an email to that effect. I have also reminded them they have refunded me in a similar situation in the past so lets see how this goes!

Let us know how it goes.

Your next step (if they refuse) will be to get a independent report and issue them with a LBA. But take it step by step and hopefully you wont have to go that far

Dreamnine

Bad luck, and do let us know how it goes..

I spent £140 on a Pure Twilight last year.

Beancounter

Just got this reply from them....

Hello, We regret that we have not been able to address your concerns to your satisfaction. Unfortunately, we will not be able to offer any additional insight or action on these matters. Should Trading Standards contact us we will be more than happy to co-operate with them. We hope to have the opportunity to serve you again in the future. If, based on our policies, you choose to shop elsewhere, please know that we've appreciated your patronage and respect your decision. Thank you for your understanding, and for shopping at Amazon.co.uk. Warmest regards, ***** Amazon.co.uk

Seems to be the end as far as they are concerned?

wealdroam

Beancounter wrote: »

Seems to be the end as far as they are concerned?

Certainly not.

Re-read post #13.

Beancounter

wealdroam wrote: »

Certainly not.

Re-read post #13.

I did say as far as THEY were concerned! I however will not give up.

Which Trading Standards office would I need to contact?

wealdroam

Beancounter wrote: »

Which Trading Standards office would I need to contact?

You should contact Consumer Direct, who will pass on your information to the Trading Standards dept in the appropriate area... i.e. the area where the seller is based.

Not sure Trading Standards will help much towards your resolution. They should however remind the seller about the rules of trading.

I am quite surprised at Amazon because their customer service is usually beyond reproach.

Have you actually spoken to Amazon Customer Services, or has all your communication been by email?

I think you should write your Letter Before Action, as also suggested by Unholyangel.

Beancounter

wealdroam wrote: »

You should contact Consumer Direct, who will pass on your information to the Trading Standards dept in the appropriate area... i.e. the area where the seller is based.

Not sure Trading Standards will help much towards your resolution. They should however remind the seller about the rules of trading.

I am quite surprised at Amazon because their customer service is usually beyond reproach.

I think you should write your Letter Before Action, as also suggested by Unholyangel.

Have you actually spoken to Amazon Customer Services, or has all your communication been by email?

I too am surprised at Amazon as they are usually excellent with any problems. I had a similar situation a few years ago when another expensive item failed outwith warranty and they refunded me the full amount without argument.

All my communication has been via email. Might calling them have more effect?

wealdroam

Beancounter wrote: »

I too am surprised at Amazon as they are usually excellent with any problems. I had a similar situation a few years ago when another expensive item failed outwith warranty and they refunded me the full amount without argument.

All my communication has been via email. Might calling them have more effect?

Well I must say that the response they have already given you seems to indicate that they have avoided the points you raised.

Did you actually state that the Sale of Goods Act requires the seller to resolve issues following a sale?
Did you point out that you believed that the product has an inherent fault and as such you expect a remedy from them?

Make it clear to them that you are prepared to get the necessary proof that the thing does have an inherent fault, and ask them what form of proof they require.

Probably best to leave the LBA for while, until they have really answered those points.
At the moment you have no proof that the fault is inherent, so you case is still slightly weak.

As a slight aside, I notice in that link in my earlier post now directs complaints to Citizens Advice, no longer Consumer Direct. Never mind, the link is still good.

Barneysmom

You have checked it's not just the fuse?

Or if not that, take the back off and look for any internal fuse that might have blown?

Unplugged ofcourse