Internet Explorer Cannot Display the Webpage - help please

bec54

Hello

I keep getting the above error message whenever I try to visit any webpage & would massively appreciate some help if anyone knows the answer. If I refresh the page a few times it goes through fine & I've also tested it at my parents house where I have the same problem so I don't think it's the internet connection.

Underneath the error message it says I can try to "Diagnose Connection Problems" but when I do this it says "Troubleshooting could not identify the problem"

This has suddenly started 2 days ago - until this point I had no problems whatsoever. I'm not aware of any updates or anything I've done that could have prompted it.

I've tried disabling all add ons, disabling the firewall & doing a system restore back 3 days but none of these have resolved the problem.

Any clues? My laptop's about to go out of the window!

Thanks in advance

Bec

McKneff

Are you wireless, are all green lights showing on the router

asus_2

I would advise using Hijackthis and run a scan and logfile, and post the results here, I cannot post links but it is on trend micros web sight. It could also be a problem with DNS or wi-fi interfrence [if you are wireless]

bec54

Yes and yes

I've tried switching it off & on again as well but no difference

McKneff

If all else fails and just before you chuck it outa the window, ring your ISP and they will work it through with you.

Sorry, but i did this once and the little red light switch had got knocked off under my computer, check just in case.....

waddler_8

Have you tried another browser (Firefox, opera etc) to see if the problem lies specifically with IE?

bec54

Good idea thank you - Safari is working perfectly so it must just be IE. I have IE 9 by the way.

waddler_8

Start IE in no add-ons mode and see if it works.

bec54

How do I do that?

Sorry I've just been trying to work it out myself but I can't!

waddler_8

Right click the IE icon.

Failing that, Windows key + R to open a run command, then type

iexplore –extoff

(there's a space between iexplore&–extoff )

Click ok

bec54

Done but it's still not working without being refreshed a few times