Utility Warehouse (Telecom Plus) Discussion

Quentin

keggs wrote: »

As for the ASA you may well be right in your facts. So what? What does it prove?

In the context of your continual rule breaking posts in this thread, it proves that you do make misleading claims in favour of your company, (as well as break the rules) and everyone has the right to know this.

No other utility company sets its reps on to post misleading claims here, why should we put up with yours doing it?

keggs

Thanks Espresso

I will do that in future.

Regards
Steve
Customer and Distributor of the Utility Warehouse Discount Club

keggs

Quentin wrote: »

In the context of your continual rule breaking posts in this thread, it proves that you do make misleading claims in favour of your company, (as well as break the rules) and everyone has the right to know this.

No other utility company sets its reps on to post misleading claims here, why should we put up with yours doing it?

Please state exactly what misleading statements I have made about the Utility Warehouse.

Now, can you also state your own experience for making the statements you make. I think would also be fair. If I have made incorrect claims then I will be happy to change them. But I would like to know exactly what is is I have said that is wrong.

Regards
Steve
Customer and Distributor of the Utility Warehouse Discount Club

Antispam

What a ridicules post. Congratulations on being dominated for `worst post of the month`

Of course any one has a right of a opinion or make a comment about a company. Just because you dont respect that because it doesn't fit with your rose coloured spectators biased view of a company, well that's your lose

I may not be a customer of theres and to be frank from what I see I am glad, they seem to promote spammers anyhow

keggs wrote: »

I have declared my interest and you know I have so can talk from experience from both camps. Do you have experience of being either. If you haven't any experience of being a customer of UW with respect, you don't have the right to make any comments about the company.

I only respect people's opinions when they are based on experience whatever the subject. Anybody can voice their opinion on any subject they like but it doesn't make it valid unless they can back it up with personal knowledge and experience.

If you have experience then there is something to talk about. If your so called knowledge of UW is based on either other people's experiences then you are only repeating what others have said - positive or negative. Where's the credibility in that. That includes the ASA. Just because the ASA have found the UW wanting on occasions is irrelevant. The question has to be asked who complained? If it was a customer then I for one would take notice. But it never is a customer. It's a big corporation with a vested interest in destroying the competition.

As for credibility, the UW is constantly getting 3rd party endorsements because the organisations that have endorsed the UW are completely independent. This contrasts sharply from the so called 'independent' comparison web sites. These organisations get paid hansomely for recommending BG or EOn or BT or whoever. They are not truly independent. But most people won't know that. I know it because a Glasgow newspaper did a report on this very subject a couple of years ago.

UW will not pay anyone for anything that it doesn't feel will be of benefit to either the company or its customers. That includes comparison sites. If UW is on them it's beacause the site itself has included it but don't believe for one minute it i=has done so to be fair. It hasn't.

If I was a potential customer I would take more notice of independent 3rd party orgnaisation such as Which? magazine than anything said on this forum whether positive or negative. People who contribute on forums, me included, always have some sort of vested interest. In my case it is a positive vote for the UW.In your case it is negative. I'm positive because I have had a positive experience both as a customer and a distributor. Where does your negativity originate? If I have to declare my interest, perhaps you should do all here the courtesy of declaring your own. Then the discussion can be enhanced.

Regards
Steve

keggs wrote: »

I have every right to voice my opinion (as a customer) on this forum or does this forum only want 'customer' opinions that attack a company.

And I have every right to make a comment provided its within the rules or not allowed to by the owner of MSE, but you seem to want to deny others with this statement "If you haven't any experience of being a customer of UW with respect, you don't have the right to make any comments about the company."




Regards

Antispam
Not a Customer and Distributor of the Utility Warehouse Discount Club

Quentin

keggs wrote: »

Please state exactly what misleading statements I have made about the Utility Warehouse.

You claimed that uw had only received 2 adjudications against them for misleading/false advertising over a ten year period:

Originally Posted by keggs
You keep going on about the ASA finding fault with the UW. I believe this occurred about twice in 10 years....................

When told you were wrong (in fact there have been 19 complaints upheld over the last 5 years) your response was "so what".

Now that your claim has been shown to be completely false, how can you expect us to give any of your other references any credibility (especially when you tell us things like "it must be true 'cos I read it in a Glasgow newspaper).

You continually claim your company has:

over 200,000 other customers

But the uw website states there are less (though not how many less, of course!)

There are nearly 200,000 customers at the moment

From the figures given out by uw (over 1500 reps and less than 200000 customers) we can see how important to you individually just getting one more customer must be!

Then you continually break the rules, and when challenged insist you are complying with them (because at some time you have stated your connection).

Yet you do know the rules, and have referred to them in earlier posts:

Originally Posted by keggs
Telecom plus distributor and proud of it (just in case I forget - which I'm apt to do and be told off about it).

But in your recent posts you have denied any rule breaking! (Despite posting as a highly satisfied customer without declaring your interest)

We are used to uw reps pretending to be just satisfied customers - and in the light of your posting history, how do you expect us to give any credibility to anything you post about uw?

billsavings

Quentin wrote: »

No other utility company sets its reps on to post misleading claims here, why should we put up with yours doing it?

What makes you think the company approve of his actions,i know for a fact the company take a dim view of spamming, and will and do cancel distributorships for spamming.

The last set of accounts shows them to have 19,600 distributors, and
at the end of the financial year it states they had 168,509 members and 49,348 non-members.

Quentin

How many have they cancelled? - Lots do it here, get spotted, then their posts get deleted. (Keggs has been doing it here a long time).

1carminestocky

I wonder if the EDF (presumably fully-licensed and 'trained') door knocker who pressured the guy suffering from depression into signing up before he would move off his doorstop will be disciplined? Hmmm...

keggs

1. As far as the ASA is concerned I was guessing. I don't have a habit of looking at the ASA site so I have no idea what the numbers are or what the ASA has said. So I have not misled anyone. What the ASA says is not important in the grand scheme of things and using it as a battering ram against the UW is ridiculous since

(a) no normal consumer would bother.
(b) the complainent probably is a large corporation
(c) the same corporations complaining will no doubt have at least - probably far more adjudications against them.

However, you have conveniently ignored the fact that UW does do what is asked by the ASA. So, my phrase so what is quite relevant.

2. The company do have over 200, 000 customers. Where do get your own facts from. I have just looked at the company's site and there is no mention of numbers of customers.

I have no idea how many distributors there are. What I do know is it is growing every month. It also know it has at least 4000 distributors because that's how many attended last years big meeting Telford.

3. What rules have I broken? If I have inadvertently broken rules and accepted that I have I have apologised.

4. As far as the Glasgow newspaper and 3rd party credibility is concerned I have concrete proof going back years. Any one can see it if they wanted to. Sorry beforehand if I have broken yet another rule which I know nothing about.

"We are used to uw reps pretending to be just satisfied customers - and in the light of your posting history, how do you expect us to give any credibility to anything you post about uw?"

And who are you and your colleagues exactly? You have an obvious agenda to try to discredit the Utility Warehouse, that's plain and simple. But while I remain a satisfied customer you and people like you will not silence me. Others may be fearful of your bully boy tactics Quentin but I'm not one of them. As such I have every right to contradict your own biased opinion if I so wish.

Regards
Steve
Satisfied customer and Independent Distributor for the Utility warehouse Discount Club

billsavings

I dont have a problem with UW. What i do object to is their distributors not sticking to the site rules.I use to think Keggs was just an overenthusiastic distributor,but now i doubt this.

Their use to be a couple of other distributors that posted here regularly but they managed to keep within the rules,so why not Keggs?