Slow internet after power cut ?

minnie123

Hi,

On Wed I had a power cut from 1.30pm until 9.30pm internet was working great prior to this.

Ever since it's come back on it has been ridiculously slow - I have tried doing a speed test and it's been doing it for 10 mins now with no results yet. Pages also keep crashing.

I have tried unplugging the router from the wall and leaving off for 10mins then restarting, I have tried resetting it and putting the password back in and it's still as slow as ever.

If I go onto the routers page in system log it says sending inform message then inform fail over and over again. (The router is a siemens SE572) I have 2 laptops and a PS3 that connect to it.

Is there anything else I can try - or do I need to get on the phone to Orange?

Any help or advice is appreciated

GunJack

which speedtest sites have you tried?? try these:-

http://www.thinkbroadband.com/speedtest.html

http://www.speedtest.net/

minnie123

Just managed to do the test download speed 3.85mbps upload speed 0.37mbps. I don't know if that is bad/good? Internet is still playing up and router showing same error message?

Spank

It's not bad if your on an up to 8meg package

minnie123

I guess I will have to see how it is tomorrow evening after work and call orange if it's still playing up. seems to be working not too bad this last 1/2 hr but has been bad for days!

debitcardmayhem

Could be just re-training on your profile, but I have no knowledge of Orange and how they work, have they got their own forum ? it may be worth checking there if they have.

GunJack

log in to your router and find the line stats, i.e. connection speed up/down, line attenuation up/down, and signal to noise margin up/down, from that info we can advise better.

Also, regarding the router log error message, if you look closer you may find all those events happened within a minute or so of each other as the router was re-syncing to the exchange....let us know

p.s. try your number in here, it may give a clue if there's something going on at your exchange......

http://usertools.plus.net/exchanges/?

minnie123

I have copied error message as an example : this goes all the way back to when laptop was switched on seems to be happening every minute (I have never seen this message before) :

03/26/2012 14:56:57 TR069:Sending inform message.
03/26/2012 14:56:57 TR069:Inform Fail!!(Invalid URL or ACS unreachable)
03/26/2012 14:55:31 TR069:Sending inform message.
03/26/2012 14:55:31 TR069:Inform Fail!!(Invalid URL or ACS unreachable)
03/26/2012 14:54:04 TR069:Sending inform message.
03/26/2012 14:54:04 TR069:Inform Fail!!(Invalid URL or ACS unreachable)
03/26/2012 14:52:38 TR069:Sending inform message.
03/26/2012 14:52:38 TR069:Inform Fail!!(Invalid URL or ACS unreachable)
03/26/2012 14:51:11 TR069:Sending inform message.

minnie123

ADSL Line

Status:Cable connectedLine mode:G.992.1 (G.DMT)Maximum line rate:3008 kbps (downstream) / 352 kbps (upstream)Noise margin:21 dB (downstream) / 7 dB (upstream)Line attenuation:23 dB (downstream) / 13 dB (upstream)Output power:19 dBm (downstream) / 12 dBm (upstream)

minnie123

It seems to be working ok at the moment but there is only one laptop connecting to it. However the error message is still appearing. I have searched for an Orange Forum and can't find one - there used to be one just about problems but it is no longer working.

I will see how it works later when we try to connect the other laptop up to it. I am just dreading ringing orange as they will just make me reset the router etc etc and they never listen to what the actual problem is.

I checked on my exchange on that link that was posted and there didn't seem to be any problems (although I did see a BT van there yesterday)

molerat

I have the same error message all the time, been there for 2 years, don't know what it is and cant seem to find out

Your 3008 / 352 kbps is quite low for modern connections, were you getting any higher before, mine is 6688 down / 448 up.