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Sky verbal agreement
terriburns
Posts: 2 Newbie
Hello I need some advice on my sky agreement.
I left Sky a few weeks ago due to bad customer service, I then recieved an offer through the post offering 75% off so I phoned up and was offered the full package for £13 a month, I continued to set this up and the advisor talked me through my next bills and the Sky was turned on.
After an hour the Sky was turned off, I had to phone Sky and ask why, I was told that the offer should have included HD Tv, which was an extra £10 a month. As this was not disscussed in the first phonecall does Sky have to honur the first agreement?I have asked them to listen to the call and give me the first offer that was agreed, they have told me they will get back to me but it has been a week, Is a verbal agreement on the phone legally binding?
Can Sky do this?
I left Sky a few weeks ago due to bad customer service, I then recieved an offer through the post offering 75% off so I phoned up and was offered the full package for £13 a month, I continued to set this up and the advisor talked me through my next bills and the Sky was turned on.
After an hour the Sky was turned off, I had to phone Sky and ask why, I was told that the offer should have included HD Tv, which was an extra £10 a month. As this was not disscussed in the first phonecall does Sky have to honur the first agreement?I have asked them to listen to the call and give me the first offer that was agreed, they have told me they will get back to me but it has been a week, Is a verbal agreement on the phone legally binding?
Can Sky do this?
0
Comments
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They can refuse to honour the deal.0
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If it was a genuine mistake they can back out as you didnt sign a contractDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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bengalknights wrote: »They can refuse to honour the deal.
Not once the contract has started and that happens " the first date we enable your Box to receive your chosen Service(s) (usually when you first insert your Viewing Card into the Box), "0
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