Edf

Pineapple123_2

I am pensioner and received the £120 warm front payment via EDF. I discovered today that i had a £410 credit balance and called to ask for it to be refunded as I know I can. (I pay a £53 payment per month for both gas and elec). They told me my gas bill was £200 (roughly) and my electric £65 (roughly). I am disputing the gas bill portion as it is way higher than same period last year. However, they stated they cannot refund £120 as it has to go towards the bill. Okay so far. However I am somehow left with only a £30 odd refund as they insist on hanging onto the £120, but surely if it is meant to cover the winter bill it should all be used up first, and the remaining credit balance would be my accrued payments? My mind is so befuddled with this now i can't be sure if i'm right or they are. Help!!

dogshome

So EDF say you are going to recieve bills of Appx. £200 for Gas & £65 for Elec in the near future, but to judge just what your credit is really worth, it's important that these bills are not issued on ESTIMATED readings

Look at your last bill and calculate 90 days forward from it's date, and then on that day phone EDF with your meter readings or enter them online.

Check you credit balance on this 'true' bill, and as we are now entering the low use Spring & Summer periods, there is no reason as to why your whole credit balance should not be re-paid

Pineapple123_2

Hi, thanks for your input. I am pretty sure these are based on my meter readings. They have told me to read the meter for 7 days at same time of day and they will then work out, according to my normal useage, if the meter is working correctly (it's an old imperial measure meter, so I want to be sure it is). The trouble with EDF, their bills are so convoluted - this one coming now is for e.g. 3 and half months, so really hard to work it all out. Also they recently changed the format etc. I still think they are wrong to 'hang' onto the £120, but what can you do!!

dogshome

Agree with you Pineapple, that EDF's bills are convoluted is putting it mildly.

I also consider that their request for 7 daysworth of meter readings is a ploy to delay repayment or downright lazyness - With your last bill being over 3 months old, they should be producing a bill immediately you give them a reading

You mention that they have recently changed the format, so I guess you are now on the new combined bill system with an Account Nos beginning 67

If so it's well worth registering yourself on the 'My Account' section of their web site - Once this is done you can enter your meter readings and it immediately comes up with the billing costs, with a fully detailed bill being available on the site a couple of days later.

McKneff

#What is thing Warm Front payment please and why is it paid.

macman

The fact that the bill was 'way higher ' than the same period last year is not relevant. Look at the actual bills and see if your consumption has gone up-that is the basis for the billing.

Pineapple123_2

McKneff wrote: »

#What is thing Warm Front payment please and why is it paid.

It is a payment to people who are on very low incomes, ie pension credits that the government has instructed energy companies to pay these people.

Pineapple123_2

macman wrote: »

The fact that the bill was 'way higher ' than the same period last year is not relevant. Look at the actual bills and see if your consumption has gone up-that is the basis for the billing.

I have done that, but am questioning it as last winter was longer and colder than this one, so my consumption last year should have been higher. However, apart from trying to get EDF to tell me what my consumption was for the same period (as the bills are so complicated it's impossible to work out) which they still haven't done, I am still trying to work it out myself.

Pineapple123_2

dogshome wrote: »

Agree with you Pineapple, that EDF's bills are convoluted is putting it mildly.

I also consider that their request for 7 daysworth of meter readings is a ploy to delay repayment or downright lazyness - With your last bill being over 3 months old, they should be producing a bill immediately you give them a reading

You mention that they have recently changed the format, so I guess you are now on the new combined bill system with an Account Nos beginning 67

If so it's well worth registering yourself on the 'My Account' section of their web site - Once this is done you can enter your meter readings and it immediately comes up with the billing costs, with a fully detailed bill being available on the site a couple of days later.

Yes I agree with you on the 7 day 'delay' ploy. However they have now put the bill up on screen (i have opened the A/C online) and am trying to work that one out. The £120 payment shows as £114. so who knows where the rest of that is. (probably VAT). My credit balance of £410 has shrunk to around £374'ish!! And because their rates changed midstream, theres all these different readings. I swear they do it to confuse us. I'm not that thick, but I pity any old people who cannot get their heads round it all. Everyone I know on EDF has a big credit balance and if you add that up that's a lot of money making interest in their banks account!!

Pineapple123_2

I now have a new 'problem' to tackle EDF about and wanted to ask for any helpful input. Received a letter today about my Direct Debit. It usually goes out on 5 or 6th of the month. The letter says my 'first payment' will be debited on 25/4/12 and then subsequently on or around the 6th day of each month. I'm presuming this is connected with the twice yearly review they do.
As I am due to call them on Thursday with my 7 days readings (per previous post) i'm saving my query till I speak to them, but two Payments (£53 each) coming out of bank account within 12 days is a bit much and not too happy about this. Has anyone else had this experience??

dogshome

Hi Pineapple123 - I assume that they took the payment for March on around the 6th, but until we get to April we don't know if they are proposing to take a payment on the 6th, and another one on the 25th.

Clarify this on the phone and advise them that if that is their intention, you will immediately contact your bank to claw back the second D/D

You know know the true value of your credit with an entire Summer to build up a new one for Winter - Claim it back by letter