No ASA regulation on company websites

mrken30

Companies are able to quote free connection, up to 8MB broadband ect on their own website and not have to fulfil these promises. The ASA is unable to regulate anything an ISP advertises on its own space. This I feel could mislead a lot of people to sign up to an ISP such as plusnet and then get stuck with a 5 year contract. I am not sure if you could take it to court to get misleading fees back, but its also its not just something you can take back to the shop. So be warned and be careful dont believe everything an ISP places on its own site

normanmark

Any normal person would read the terms & conditions before signing up i hope.

mrJ_5

it was there on the website clearly - i saw it... people just do not read the small print... there is no such thing as a free lunch - there is always a catch of some sort, be it a long contract, or an exit fee

mrken30

I was happy about the fees but things like no fixed download limit, is very ambiguous, it almost implies unlimited, and not 4GB. Also broadband should be anything above 128k, but a lot of PN users are getting below this now, which technically isnt broadband