1st Neg

irishesman

Well I've joined the ranks of real eBayers and got my fist neg from a right numpty. They didnt understand the concept of Pickup only, and have now neg'ed me as they live somewhere in North Scotland and I dont.

Anyway, to my question, is it worth replying to feedback, or do I leave alone and wear the neg with pride? Will it get me anywhere or just open up a can of worms?

Thanks

minnie123

Just reply with something factual and not abusive. I got negative for selling an item of mens clothing as a Large - the buyer said it was labelled an L and not a Large and so gave me a neg. I always thought it was L=Large so I just replied stating that.

irishesman

Thanks, are they able to reply to my reply? I dont want to get into a slanging match. They have already refused my mutual cancelation request.:beer:

brettcta

minnie123 wrote: »

Just reply with something factual and not abusive. I got negative for selling an item of mens clothing as a Large - the buyer said it was labelled an L and not a Large and so gave me a neg. I always thought it was L=Large so I just replied stating that.

get outta town, honestly? maybe the buyer is illiterate and wanted a Ledium, not a Large

starrybee

Might be worth contacting ebay to see if they'd remove it- it's a long shot, but you never know.
Otherwise yes, just a simple and factual follow up reply will do - then any potential buyers checking your feedback will see that the neg was undeserved

pinkshoes

You should ALWAYS respond politely to a neg.

Just put "Item clearly listed as collection only. Buyer lives 200 miles away and refuses to collect"

minnie123

brettcta wrote: »

get outta town, honestly? maybe the buyer is illiterate and wanted a Ledium, not a Large

Yeah honestly, I couldn't believe it myself - some people are crazy.

angelcake

You will need to open a npb dispute so that will back you up when you contact ebay and ask them to remove it.

soolin

angelcake wrote: »

You will need to open a npb dispute so that will back you up when you contact ebay and ask them to remove it.

OP says they have already done a mutual, so can't now NPB. Otherwise the NPB would have got rid of the neg automatically.

irishesman

soolin wrote: »

OP says they have already done a mutual, so can't now NPB. Otherwise the NPB would have got rid of the neg automatically.

I'm going to contact eBay when I get a chance today or tomorrow, but doubt I'll see may fees again.

If I reply to the feedback, can they reply to my reply? And of course I can't neg them

Thanks

soolin

irishesman wrote: »

I'm going to contact eBay when I get a chance today or tomorrow, but doubt I'll see may fees again.

If I reply to the feedback, can they reply to my reply? And of course I can't neg them

Thanks

If you respond then they can resply to your response. However whilst a neg can be bad news for a seller it can also reflect badly on a buyer as well.

Sometimes sellers do look at buyers history of leaving feedback, and seeing a neg for something that was their fault may well get their bid pulled. So you need to decide how much attention you want to draw to the neg, maybe a follow up like 'collection only and buyer refused to collect' . As for leaving them feedback, I wouldn't bother leaving anything at all.

As for your fees, if buyer declined the mutual then yes i'm afraid they have gone and you cannot reclaim them.