Got £600 in my EDF Energy account via DD, wheres my bill?

brewerdave

welshee wrote: »

McKneff is right its not rocket science.
:):):):)

Quite right - but try explaining that to the poor s*ds @ EDF Customer services who are stuck with explaining how their computer system mangles that very simple principle:)

page3

Just given my 6 month reading. Credit in my account gone down from £450 to £150, nicely covering the coldest months of the year with funds to spare.

DD went up (again!) from £100/month to £163/month!

It always goes up.l It never makes sense. So much for the Budget Plan making things easier.

Awaiting a call back tomorrow to sort, as they don't have the figures 'on their system' until then.

victor2

page3 wrote: »

DD went up (again!) from £100/month to £163/month!

It always goes up.l It never makes sense. So much for the Budget Plan making things easier.

Welcome to the club!
At least it only takes a phone call to get the DD back to something realistic - and they actually answer the phones now much more promptly than before.

lovinituk

victor2 wrote: »

Their computer is not astrologically based, I'm sure it's more like this....


However, I do believe they let a chimpanzee press the buttons.

LOL! Love it!

I've got one of these in the loft...



Perhaps I could offer to sell it to EDF to upgrade their system!

Terrylw1

Perhaps they use the industry flows containing the estimates sent to them? You have to be so careful with these as they spew out some stupidly higgh values at times and even negative values, all of which can wreck DD estimation if you used it.

Have they converted to a new SAP system? If so, sounds like they've got design issues.

I feel sorry for the staff, you can bet they are pretty fed up getting no help as well.