First Groupon - now John Lewis / Waitrose

2sides2everystory

(Deleted..)

vyle

Two questions: Do you find it unbelievable that something would be sent at 3am central USA time?

and

What are these CPRs that you're upset about?

fluffnutter

2sides2everystory wrote: »

I just received an email today marked as sent at 3am Central USA time (yeah right!) offering me free Mother's Day delivery on all their flower arrangements.

My mother's favorite flowers are daffs. There's a nice miniature daffs pot for twenty quid. Probably would cost a fiver in Asda but hey, I am away at the moment.

Not sold out. Just earliest delivery 21st March. If I'd like to pay £35 I could have a slightly more elaborate pot of daffs delivered on Mothers Day per the deal.

I see this as a breach of CPRs. Misleading statements have been made which were likely to have influenced my buying decision.

Instead they influenced me to come here to MSE.


John Lewis we expect better of you.

What are you banging on about?

fluffnutter

Nope, you're still rambling away.

Do you really mean 'consumerist', i.e. the theory that it's economically beneficial to buy more and more goods. Or do you in fact mean 'consumer'?

It's not clear who's emailing you, nor when, nor what they are or aren't offering, nor why you've got your pants in a twist. TBH, you've not so much as started a thread as merely thrown together some random words in semblance of a coherent sentence.

And doesn't CPR stand for cardiopulmonary resuscitation??

societys_child

2sides2everystory wrote: »

I just received an email today marked as sent at 3am Central USA time (yeah right!)

Not sure what you're on about, but many ISPs use mail servers based in the US. Not unusual to have a US time stamp on an email from a UK company.

vyle

My workplace blocks google, so I couldn't access it.

Now I'm at home, I presume you mean Consumer Protection from Unfair Trading Regulations 2008.

Having a look now, there is no mother's day delivery available. I expect that it's all been taken up. Was the first option you looked at a "mother's day" selection, or just a standard flower selection? Because jl.com has a dedicated mothers day flower category from the looks of things.

redpete

2sides2everystory wrote: »

Doesn't matter whether I believe something is sent 3am Central US time (which it was and I do) or not unless someone was trying to make me believe it was sent 7 hours earlier than it was.

quite possible it got delayed at one of the many points in the Internet between them sending it and your PC receiving it.

Google it (and CPRs) if you don't understand - this is afterall a consumerist website and these things are not exactly alien to most readers.

Googled CPR (obviously I'm not one of the many readers who understood it) and got pages of responses before finding one that said Consumer Protection Regulations.

But back to the complaint - more likely !!!!-up rather than conspiracy.

vyle

I still don't see how it's a bait and switch.... you yourself said that when you tried to buy some mothers day flowers it did give you that delivery option, which is why I asked if the original set you tried ordering came under the 'mother's day' category.

missile

You only thought about a mother's day gift, after you got an e mail on Saturday morning?

vyle

I didn't disbelieve anything, I was just looking for clarification because your original email was unclear, because you seemed angry about a time the email was sent, but didn't say why.

You didn't specify which of the two sites you visited, or that you'd followed the link IN the email, then signed off cross about JL, with no mention of waitrose except in the subject line which is why I took it to mean you went to the JL site, not the waitrose one.

TBH, if it was me (in a world where I'd buy my mum flowers for mother's day) I'd have taken a screen grab of the checkout screen, and forwarded the email they sent me, plus the screenshot, and sent it to customer services.

paddyrg

2sides2everystory wrote: »

I received an email that my webmail sorted/ordered by the send time that pervaded in the header and it consequently inserted itself as if it had arrived at 3 in the morning and misled me into thinking I had missed seeing it when I sat down at 8am and read overnight emails.

I knew I hadn't missed it so I looked more closely at the headers.

No opinion on the other half of your upset, I can't quite work out what happened and am not really going to be much help - but the above is a feature of your mail client, not Waitrose trying to send an email back in time.

Most mail clients (not yours, apparently, or at least not the way it is set up on your computer) will by default arrange emails by the order the were received, but also are configurable to display them in just about any order. Apparently yours is displaying them in 'sent' order, and used the datestamp of the mass-mailing facility Waitrose used. For most people, it would have shown up in the exact place/ordr in the list as it arrived. Not a conspiracy at all.