High usage - help!

gunsandbanjos

Will get hubby to check immersion tomorrow, cupboard is in daughters room and she is in the land of nod.

jalexa

gunsandbanjos wrote: »

The removal of meter is another saga!

There has been a mega misunderstanding here. I think the first SP meter remover noticed that you still had a water heating load connected which needed to be removed first (by your electrician) or you could have been deprived of hot-water (but not if the boost control was working and used).

The SP meter remover's instructions should have been clearer. No idea why your electrician removed the meter. He (she) should have known better. And where is it now?

Anyway give them until Friday to sort things then if not sorted raise a complaint. Procedure will be online somewhere. Unfortunately you are not blameless.

Is your water scalding hot 24/7 and the cupboard like a hot-house? BTW scalding hot water is very dangerous for very young and very old people. Please please get the timing sorted before there is an accident.

gunsandbanjos

Hot water does run out if we all(3) have baths. I'm never in the cupboard quite honestly, will look tomorrow when my daughter is at school.

macman

Surely you must have some idea how your hot water is controlled? It doesn't get hot by magic, it's either on a timer or it's on 24/7 and only controlled by a stat, in which case your moderately high bills are less surprising.
Are you still on an E7 tariff?-look at your bills
The output of the heater will be on the rating plate in watts-all electrical devices have these.

jalexa

macman wrote: »

Are you still on an E7 tariff?-look at your bills

Answering for the OP "current bill( last week) still has both meters registered and charging us".

macman

jalexa wrote: »

Answering for the OP "current bill( last week) still has both meters registered and charging us".

Thanks, missed that. So all the electric space heating (and all the other daytime consumption is currently being charged at E7 peak rate...might be time to put those 'ugly' storage heaters back...

gunsandbanjos

macman wrote: »

Surely you must have some idea how your hot water is controlled? It doesn't get hot by magic, it's either on a timer or it's on 24/7 and only controlled by a stat, in which case your moderately high bills are less surprising.

The output of the heater will be on the rating plate in watts-all electrical devices have these.

honestly not sure about water. Never seen a control other than the one on the kitchen wall which let's you " boost" the water for 1 hour if you run out of hot water. Will have a look in cupboard when my daughter is at school.
Will also look at heater tomorrow.

gunsandbanjos

macman wrote: »

Thanks, missed that. So all the electric space heating (and all the other daytime consumption is currently being charged at E7 peak rate...might be time to put those 'ugly' storage heaters back...

As I said, we've been trying to get SP to acknowledge the removal of the meter so we can switch to a less expensive rate. Seems to be like herding cats though.
Also never used the heaters so why would we put them back?

Terrylw1

Where's the meter gone? Its illegal for an electrician to disconnect a metet or tsmper without, let alone steal it. Your supplier would initially be holding you responsible for this.

If they are still billing you for it and wont listen, raise a complaint demanding they send out an engineer to investigate the meter details on site. Then the records will get updated but without a reading its going to get estimated so tell the engineer the reading you have and make ure it makes it onto your bill.

Agree with a previous poster that the engineer would not remove a metet with the connected load as he would know it would cut you of. The Sparky should rewire first.

gunsandbanjos

Terrylw1 wrote: »

Where's the meter gone? Its illegal for an electrician to disconnect a metet or tsmper without, let alone steal it. Your supplier would initially be holding you responsible for this.

If they are still billing you for it and wont listen, raise a complaint demanding they send out an engineer to investigate the meter details on site. Then the records will get updated but without a reading its going to get estimated so tell the engineer the reading you have and make ure it makes it onto your bill.

Agree with a previous poster that the engineer would not remove a metet with the connected load as he would know it would cut you of. The Sparky should rewire first.

Spark took meter. They have sent an engineer out to check it is all fine and look at the meter. I told them the final reading back in September.
Ok, sparky obviously made a mistake, according to him he does it all the time? We didn't know any different, you tend to trust these guys when they do work, especially as the SP engineer told me I needed a spark to do it.


Have checked heater and it is 2500W.