Help with ORANGE broadband

elvin007

I appreciate your advice on this!

I am with Orange BB for more than a year and extended my contract in Dec2006 [I was not provided with any new hardwares eventhough I was having problem with my wireless adapter.....they kept saying changing the frequency of channel etc]

Now that I want to comeoff Orange but I was told that I need to pay for the remaining period service[10 months worksout to be £199]

Is it fair?

Waht should I do next? Please help:o

euglycaemia

elvin007 wrote:

I appreciate your advice on this!

I am with Orange BB for more than a year and extended my contract in Dec2006 [I was not provided with any new hardwares eventhough I was having problem with my wireless adapter.....they kept saying changing the frequency of channel etc]

Now that I want to comeoff Orange but I was told that I need to pay for the remaining period service[10 months worksout to be £199]

Is it fair?

Waht should I do next? Please help:o[/QUOT

It doesnt seem fair but try to speak to the right person!

molerat

Did you change your package / speed in Dec. If so you accepted a new one year contract.

elvin007

molerat wrote:

Did you change your package / speed in Dec. If so you accepted a new one year contract.

Yes! I changed the package..I am on unlimited broadband for £19.99 now.

Previously I was on 2GB limit [was on a combined offer with Orange Paymonthly..was paying 9.99 a month for 6 months and 13.99 for 6 months]

My question is eventhough it a new contract, I was not given with any new hardwares with which I am having trouble now.