Virgin Media target the elderly

Gratis

Bear in mind that your grandmother does not have to accept the Executorship of your late grandfather’s Estate (even if she had agreed previously to so during his lifetime). It’s an onerous, time-consuming and expensive task and she is entitled to reject it.

This would be quite understandable, given her own age and the fact that she is, herself, waiting to be admitted to a care home. Any court would recognise that rejecting it would be a reasonable thing for her to do. You also have to accept the fact that if her own health deteriorates she may not survive to complete the task anyway.

She does, however, have to act quickly if she wishes to reject it. Within, say, a week or ten days of the death.

If your late grandfather’s Will nominates no other Executors, in the absence of any other co-Executor appointed by your grandmother it would then fall to the Official Receiver to execute her will and wind up her Estate.

The Official Receiver will hate having to do this in a case where there is no money to cover even his/her own costs but it is a legal requirement and the Official Receiver will be obliged to accept it.

Your grandmother, your mother and you would then be rid of the whole thing.

This is a matter in which it is essential that you get legal advice if that is what she and you both wish her to do.

It’s not really appropriate for me to expand further upon this process in the Digital TV sub-forum of MSE but I did think it was worth just pointing out to you that that option exists and that it is available to you.

As both macman and I have pointed out, your grandmother (and anyone else) must stop using Virgin Media services that are being charged to the account of someone who is dead and to which she is thus no longer entitled.

Whatever Virgin Media may have done in the past, it is not being unreasonable in cutting off services for which it is not being paid, the account holder is deceased and the already accumulated costs it is unlikely ever to recoup.

If Virgin Media gets snarly about not being paid what it’s owed. I would be minded to reply that the reason there’s no money left with which to pay Virgin Media is because Virgin Media bled your grandfather dry.

Lastly, it would be wise to investigate the situation in regard to your grandmother's own Will and determine the age and health of any Executors named in it. It would probably be best if she made a new Will, now that your grandfather is deceased.

I hope all this is of help to you and I wish you well in resolving the whole thing. What's worst is that you always have to do this Executorship stuff at the same time as organising a funeral. You have my profound sympathy and very best wishes.