"We tried to contact you" - No. You didn't!?

JosephMC

I've come to the end of my tether and no, no more am I going to let the banks beat me.

Shafted on my loan, shafted on ridiculous bank charges. I've had enough but the cherry has been this letter I've received today from Lloyds TSB.

"We've tried to contact you about your account but unfortunately we haven't been able to get hold of you."

LIE! What an audacious load of crap! They have my details, we all know the banks ensure that they can get hold of us when they want to and I don't know about most people, but I know how to check my phone through it's call history. I've had my phone with me at all times over 'X' amount of time. Have the heck as like called!

I'm sorry, Lloyds TSB, you're lying!

Nine_Lives

Ahh, TSB must be the opposite of Santander then ... who constantly try & contact you only to deny they ever did.

JosephMC

I asked for them to call me back and I'm sitting here waiting like a fool. I'm quite sick of the customer service that they provide and the details that they (or rather the lack of details) provide for you.

I think I can genuinely say that they have lead me to depression.

icklepiggle

sounds like NatWest, my OH has had 2 letters in 2 weeks saying they haven't been able to get hold of him, they have both his telephone numbers & never phone - always the same but SOOOO frustrating.

Take a deep breath!

Lith

Got this with HSBC

"We tried to contact you" - silly letter

Biggest b0ll0cks ever, haven't heard a peep from them in a whole year.... they have my numbers etc

c_denise

They might want to sell you something.

If you opt out of their marketing preferences they can't cold call you so their only way is for you to call them.

JosephMC

I understand marketing calls are one thing but stating that they have tried to make contact, when obviously they haven't, if they are then attempting to get money from you then surely this is deception, therefore, fraudulent.

c_denise

that is a bit cheeky of them.

I thought that u got a letter out of the blue , my apologies.

Hope it doesn't ruin the rest of your day. Hang in there : )

JosephMC

I called the bank again but got through rather quickly. Apparently, it is a centrally positioned office with automated responses after my account was flagged as not having had insurance for something for sometime.

So, they're sending out letters stating that they've tried to contact me - which is a lie - and then they say in the letter that it is regarding my account - which now also happens to be a lie as well!

Lies TSB, you're profits are always built around LIES!

Ben8282

JosephMC wrote: »

"We've tried to contact you about your account but unfortunately we haven't been able to get hold of you."

This is the letter that they send when they want try to sell you a loan and can't call you due to marketing preferences.

I received one about 9 months ago. It was printed in black and white, even the green logo was in black and white. It had the name and address of my branch then re: credit card number (entire credit card number written in full - not just the last 4 digits).

It then said more or less the same as the letter you got and asked me to call a mobile phone number which was written on the letter.

My initial reaction was that the letter was fraudulant for 3 obvious reasons - the black and white printing, my branch writing about my credit card instead of credit cards and the request to phone a mobile number.

I called the credit card people on their published number. They denied sending the letter, assured me that nothing was wrong on the card and suggested I contacted my branch.

The next day I went into a branch (not my own) and asked for the authenticity of the letter to be verified. This was done and the mobile phone number turned out to be the mobile phone of an 'account manager' at my branch. The staff in this branch had a good laugh about how silly the man was sending out his mobile number to everybody and how many calls he would be getting. They totally failed to appreciate any of my concerns about the letter. They assured my that the letter was 'nothing to worry about'. I told them that the only thing I had been worried about was that a fraudster may have had my full credit card number; nothing else!

A few weeks later I received a call on my mobile from somebody at my branch claiming to be my account manager calling for a chat. I have held this account since the early 1980's and it was the first time any 'manager' had ever called me for a chat! The man was polite, well spoken, seemed credible as a manager and wasn't pushy or actually trying to sell me a specific product or reveal personal information so I had a nice little chat with him. Goodbye.

Two days later I got another call, this time from somebody with a heavy foriegn accent who I could barely understand claiming to be calling me from a branch which was not my branch, claiming that he was 'reviewing' my account and more or less ordering me to come into his branch. I asked him why his branch was 'reviewing' my account. He said it could be any branch these days. He was obviously following a script though as he kept coming back to 'when shall I make you an appointment for'. In the end I got fed up with him, told him I wasn't coming in and that I was going to complain about him.

Which I did. During the course of making the complaint about all of the above, the helpful lady noticed that my marketing preferences were set to prohibit e-mails and texts but to allow calls. I asked for this to be corrected and was assured there would be no more calls.

A couple of days later I popped into a supermarket in the early evening and my mobile rang. Guess who .....

This resulted in another complaint the same day. All calls have now stopped.

I would like to add though that I was impressed by the way my complaints were handled and the staff who work in whichever department I was put through to. They were apologetic, offered to refund me the cost of my call (which I declined as I hadn't called the 08.. number and the call wasn't actually costing me anything) and appear to understand exactly what is going on and I get the impression that they don't much care for it either.

By the way never call Lloyds/TSB on the 08.. numbers. Use 01633 262336.

JosephMC

They need to reconsider their marketing policies as the information they are putting into these letters - yes, exactly as you described Ben8282 - are incorrect and basically, lies.

I'm just going to hang up on them everytime they call me now.